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Unable to login starhub app with error message: timeout exception f-0

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Valued Commentator

Unable to login starhub app with error message: timeout exception f-0

Hi there,

 

I've trying to login to my starhub app with my correct ID and password but unsuccessful with error message: timeout exception f-0.

 

I have no trouble login using web browser.

 

Please advise,

 

Thank you!

3 REPLIES 3
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Customer Service

Re: Unable to login starhub app with error message: timeout exception f-0

Hi sebastianyuecx,

 

Thanks for reaching out. Can you please try rebooting your mobile phone? It's also an idea making sure that you've installed the updated version of the My StarHub App.

 

Alternatively, you can also access My Account by logging in with your Hub iD at: https://www.starhub.com/personal/my-account.html.

 

Hope this helps. Thank you!

 

-- Aries

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Valued Commentator

Re: Unable to login starhub app with error message: timeout exception f-0

Hi there, Thank you for your reply and advise. I've tried both methods of restarting my mobile  phone and downloading the latest my starhub app but don't seem to work either.

 

The web browser login works.

 

Any other suggestions?

 

Thank you.

Highlighted
Customer Service

Re: Unable to login starhub app with error message: timeout exception f-0

Hello again sebastianyuecx,

 

To further get this sorted out, we'd recommend placing your SIM Card to a different handset.

 

If you're still having some issues after all, please direct your query over to Facebook Messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there.

Many thanks!

 

-- Aries