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APN settings and can I use my mobile SIM in a dongle to access Internet on a laptop/PC?

SOLVED
Home Networking Expert

Re: APN settings and can I use my mobile SIM in a dongle to access Internet on a laptop/PC?


@CherHJ wrote:

Hi Kai Boon,

 

I guess perhaps I did not restart the laptop after changing the settings. Anyway many thanks for your advice and excellent support.

 

One more feedback for you/Starhub.....I called 1633 two days ago and spoke to a customer service lady. I asked the same question: "What are the correct APN settings if I want to use my mobile SIM in a dongle to access Internet on a laptop/PC?". After putting me on hold for a a few mins, she told me that I cannot use my mobile SIM/voice plan in a dongle. I asked her why and thereotically I should be able to use it since it has 12G of data. She never give me the exact reasons and kept insisting that because this is a mobile plan and repeated the same answer/s for at least 3 times.

 

I gave up and decided to use community discussions instead. Too bad I didn't get hold of her name.....she doesn't seems to be knowledgeable on the products etc and giving blant answers to the customers. Not a good customer service experience with her.


If the agents on the phone are so pro and can settle all customer queries Starhub will not need a forum. And if all the agents are experts our subscription is going to go up. Smiley Wink

New Commentator

Re: APN settings and can I use my mobile SIM in a dongle to access Internet on a laptop/PC?

Did you guys disable this?

 

I can no longer use a data sim card (1gig free monthly) with starhub issued huawei dongle E1550. 

 

I was told by starhub technical support that I can only use it with a smartphone. What lame excuse is this? 

Grand Guru

Re: APN settings and can I use my mobile SIM in a dongle to access Internet on a laptop/PC?

Hii @frontdis

 

 

Please refer to these website regarding Mobile MaxOnline using Huawei dongle E1550.

 

1.  Approved Devices for Mobile Broadband   (mostly these devices are new)

 

2.  Mobile Broadband Device, Firmware Upgrade /User Guide  

 

3. Compatibility List of E1550 HSDPA USB Stick  for  PC /Laptop.

 

Hence you need to read thru to know whether your Pc/laptop will able to use this dongle.

Also, some of the dongle can be used in tablet, using dongle with SIM card inside.

 

I do have this dongle, which install but unable to work and my laptop is not in the list on compatililty.

As for me, i don't need it.

-------------------------------------------

I am not Starhub staff &or related to.

Esteemed Commentator

Huawei Mobile Wifi E5786 - profile is invalid?

Dear all,

I can't get my my Huwei mobile wifi working. It says: Connection failed. The profile is invalid. Please contact your service provider. I even created a new profile with APN : shinternet and it still doesn't work. Any Ideas?

Jack

Community Relationship Manager

Re: Huawei Mobile Wifi E5786 - profile is invalid?

Hi Jack79, are you a postpaid or prepaid subscriber? Send me a private message with your contact details and I'll look into this issue. Thank you -Jolene 

Esteemed Commentator

Re: Huawei Mobile Wifi E5786 - profile is invalid?

Hi,

I am pre-paid customer. I just bought that SIM card with 15 GB included and
on my mobile phone it works well, but not with the "Mobile wifi".


Br
Jukka
Hub Master

Re: Huawei Mobile Wifi E5786 - profile is invalid?

Hey Jack

What's the error encountered?
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Home is where the ♥ is
Esteemed Commentator

Re: Huawei Mobile Wifi E5786 - profile is invalid?

Hi,

 

It says " Connection failed. The profile is invalid. Please contact your service provider."

 

I can use this same SIM Card in my mobile phone and data connection works with my mobile phone, but not with this "Huawei Mobile Wifi".

 

 

Hub Master

Re: Huawei Mobile Wifi E5786 - profile is invalid?

Have you tried using other SIM card on the Huawei Mobile Wifi device?

Is there any option for you to input APN on the Huawei device?
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Home is where the ♥ is
Esteemed Commentator

Re: Huawei Mobile Wifi E5786 - profile is invalid?

Hi,

 

I have not tried another SIM card yet, but this SIM card works well in my mobile phone.

APN : shinternet.

I can even create new profile, but still no help.