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50% off TV d'lite pack for the first 3 months not show in bill

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Honored Contributor

50% off TV d'lite pack for the first 3 months not show in bill

Took up the Switch to Starhub on Fibre offer last month and today received the Electronic Invoice and I don't see the 50% off Chinese d'Lite Pack. The full $18.60 (before gst) was billed under Starhub TV payment detail. Did your account billing department overlook this?

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: 50% off TV d'lite pack for the first 3 months not show in bill

Hi Cybermall,

 

We're having some issues dropping you a PM. Our last PM to you was

 

"Thank you for updating us. I've added the correct promotion to your account so your discount will start from your next bill onwards for 3 months.

 

My sincere apologies for the confusion caused. 

 

- Amy"

 

Hope this clarifies. Smiley Happy

 

- Jackson
5 REPLIES 5
Community Manager

Re: 50% off TV d'lite pack for the first 3 months not show in bill

Hi Cybermall, please PM us your concerns along with the subscriber name, registered Hub ID / email address, service address and mobile number by clicking >> HERE, we’ll arrange for assistance. 

Honored Contributor

Re: 50% off TV d'lite pack for the first 3 months not show in bill

Hello, I have PM your side all the details and until now no one get back to me.

Community Manager
Solution

Re: 50% off TV d'lite pack for the first 3 months not show in bill

Hi Cybermall,

 

We're having some issues dropping you a PM. Our last PM to you was

 

"Thank you for updating us. I've added the correct promotion to your account so your discount will start from your next bill onwards for 3 months.

 

My sincere apologies for the confusion caused. 

 

- Amy"

 

Hope this clarifies. Smiley Happy

 

- Jackson
Honored Contributor

Re: 50% off TV d'lite pack for the first 3 months not show in bill

Thank you for the reply and action taken.

Community Manager

Re: 50% off TV d'lite pack for the first 3 months not show in bill

Good afternoon Cybermall,

 

It was our pleasure. Have a great weekend! Smiley Happy 

 

- Jackson