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No 4G network always

New Commentator

No 4G network always

I'm having the problem with my iPhone X and Android phone. I change to 4G it totally no network connection. I can only use 3G, can you help me to solve this problem?

Community Manager

Re: No 4G network always

Hi @ganjmeng


Network coverage and speeds may differ from location to location due to blindspots and other factors. Have you restarted your handset or tried placing your SIM Card in another handset to see if this helps solve the issue?


If this doesn't help, please reply with your full name, NRIC/FIN number, contact number and email > via Private Message < and I'll arrange for follow up. 


- Amy