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Hub iD keep prompting for login

Valued Contributor

Hub iD keep prompting for login

When I try to access my Hub iD, keep prompting to login, can't access to anything. Tried on different browsers, and the same on SratHub app on iOS ...

10 REPLIES 10
Grand Guru

Re: Hub iD keep prompting for login

Hi,

 

Most likely your Hub iD is wrong.

Do note it is case sensitive.

 

If you forgot your Hub iD, do click on Forgot my Hub iD.

Follow the procedure to recover your Hub iD.

 

 

 

I am not starhub staff.

Valued Contributor

Re: Hub iD keep prompting for login

Thanks for the advise. I actually did a password reset already, and problem still persist...
Valued Contributor

Re: Hub iD keep prompting for login

Screen Shot 2017-12-09 at 4.55.04 PM.png

 

Also, there is not "pop up menu" when mouse over the "little man icon", and I have to go to the bottom of the page and click on "View/Pay My Bill".

 

Another interesting observation, the "keep prompting to login" problem seems to occur when I try to redeem my reward points Smiley Sad

Grand Guru

Re: Hub iD keep prompting for login

Hmm... 

 

Usually to do this way better.

 

At Starhub.com on the top left 3 horizontal bar, click

> Rewards > Rewards Redemption.

Then login from here which will prompt to login screen.

 

Before proceeding do clear your history & cache to prevent errors.

As it will keep a cache of your current & past history, if any, which may cause unexpected errors.

 

If this also failed do post here for forum staff to check further.

Alternately PM to forum staff in this forum.

Click on the username will show you if s/he is a Customer Service staff &or manager.

 

 

I am not Starhub staff.

Valued Contributor

Re: Hub iD keep prompting for login

Screen Shot 2017-12-09 at 5.19.09 PM.png

 

Encounter similar issue with online store as well, unable to login Smiley Sad

Valued Contributor

Re: Hub iD keep prompting for login

Thanks.

> Rewards > Rewards Redemption.

Then login from here which will prompt to login screen. --> And then back to the main reward redemption screen, and need to repeat the login and back to the main reward redemption screen, and again, and again, and again ...
Grand Guru

Re: Hub iD keep prompting for login

Link direct to Login page:

 

> Hub ID Login

 

If not see if you can visit any secure website that end with s in http as in -> https://

Valued Contributor

Re: Hub iD keep prompting for login

I have no problem to login, but keep promptin me to login, seems like the website can't remember my login state ...

 

 

Screen Shot 2017-12-09 at 8.07.30 PM.png

Trusted Commentator

Re: Hub iD keep prompting for login

I am facing simiar problem. cant even access personal account management or to redeem rewards!!!