Hi, I am a subscriber of Hubbing bundle (HomeHub 1000) I am relocating to a new place next month and so I want to relocate the fibre broadband service too. When I renewed my contract then it was told to me that there will be some reallocation charges (I think SGD 120) but I can request for waiver but not sure how to submit request. I came to know about thos blog so I am requesting here.
Can you guys do something to waive off the relocation fee to some extent.I am already using Starhub from past years so I'll be using it in futre as well.
Thanks in advance
You have posted this query in a wrong thread.
Kindly be advised that the payment is collected on behalf of NetLink Trust to activate your Fibre service in your new service address, and to deactivate your Fibre service at your old service address. Thus we are not able to waive it. Apologies on any inconvenience caused.
For more information, you can refer to http://www.starhub.com/personal/support/services-and-plans/relocation/faq.html?icid=int-31B-StarHubC...