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Compliment for Ray, Floor Manager - Starhub Tamp Mall

Respected Commentator

Compliment for Ray, Floor Manager - Starhub Tamp Mall

Never thought I will say this but I am very impressed with the service recovery rendered by Ray -Floor Manager of Starhub Tampines Mall.
For me, it have never been an easy feat. dealing with starhub hotline csos. I can get 3 agents giving me 3 diff answers for the same enquiry. Recently, i requested for a re-contract voucher of $100 for my number 8200, my request was rejected by the sales team and I was recommended a ridiculous alternative “free caller id plan..” I wonder if the staff took a step back and put herself in the customer shoe to reflect on the offer. Would they find their deal attractive?
On Saturday, I went to starhub tm to change my faulty sim card, received a survey which obviously i rated bad. I did not expect any callback etc. To my surprise, Ray called me to inform me that he secured me a $100 recontract voucher. He did his “findings” before contacting me, zero explanation needed by me. Knowing that I was looking our for iphone x, he went even an extra mile to reserve the phone for me! I am truly impressed by his service, definitely a GEM. Thank you Ray, this really meant a lot to me. Such amazing service is really one in a million and you made it happened Smiley Happy

6 REPLIES 6
Community Manager

Re: Compliment for Ray, Floor Manager - Starhub Tamp Mall

Hi Ainsaid89, I'm so glad to hear about this. Please send me your full name, NRIC/FIN number, account details, contact number and email via Private Message and I'll share this with Ray and his supervisor! Smiley Happy

 

- Amy
Respected Commentator

Re: Compliment for Ray, Floor Manager - Starhub Tamp Mall

[removed for privacy]
[removed for privacy]

Do i send my details through here? Or i need to click on the hyperlink? It doesnt seem to bring me to the correct website

Community Manager

Re: Compliment for Ray, Floor Manager - Starhub Tamp Mall

You can click on the hyperlink I've embedded in the words "via Private Message" to send me a PM with your details. 

 

- Amy
Respected Commentator

Re: Compliment for Ray, Floor Manager - Starhub Tamp Mall

hi amy it is requesting for the “to person” what do i type there
Community Manager

Re: Compliment for Ray, Floor Manager - Starhub Tamp Mall

Ah, I see. Type "Amy_Law". Smiley Happy 

- Amy
Respected Commentator

Re: Compliment for Ray, Floor Manager - Starhub Tamp Mall

Ive done so. Did u get?