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Unable to watch Hbo on demand

Honored Commentator

Unable to watch Hbo on demand

Anyone experiences issue on hbo on demand?

I subscribe hbo pak via TV, able to watch all hbo channels except hbo on demand 602. Keep asking me to select subscribtiob then wait 30mins for update. After 30mins, the same process repeating again.

Called tech support everyday, this day still noone rectify and provide solution. 

So how? Can someone here support? 

7 REPLIES 7
Community Manager

Re: Unable to watch Hbo on demand

Hi Jyiyng, Let us know if the issue persist when you try restarting the ONT device or router ? Thank you 


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Honored Commentator

Re: Unable to watch Hbo on demand

I have tried reboot TV box, on off TV box, factory reset TV box. 

Anything else? 

Community Manager

Re: Unable to watch Hbo on demand

Hi Jyiyng, As this requires us to refer
to your account details, we are unable to assist you here on
StarHub Community. Please direct your query over to Facebook
messenger (http://m.me/starhub) or Twitter Direct Message
(https://twitter.com/StarHubCares) so that we can log a case for
you and respond to you there. Thank you!


If my post answers your question, please click on the "Accept as Solution" button!
Honored Commentator

Re: Unable to watch Hbo on demand

You can private message me for account details. 

Basically, can I say phone tech and community is unable to resolve it?

Alternatively, could you assist to refund and cancel subscription, since no resolution provided? 

Highlighted
Community Manager

Re: Unable to watch Hbo on demand

Hi Jyiyng, Please provide us with your account details via Facebook
messenger (http://m.me/starhub) or Twitter Direct Message
(https://twitter.com/StarHubCares)

 

Once we have gotten your query we will assist you from there.

 

Thank you for your understanding

 

 


If my post answers your question, please click on the "Accept as Solution" button!
Honored Commentator

Re: Unable to watch Hbo on demand

Okay so I actually can't get any support at community.

Just did msg fb,but got this. Seems no different as I get tech support from phone 1633.

Can please provide me a way to get refund instead? 

 

thanks for your message.

Our operating hours are:
- Weekdays: 9am to 11pm
- Weekends and Public Holidays: 12pm to 9:30pm

We will respond to your message as soon as we can.
For urgent technical assistance, please call 1633.

Community Manager

Re: Unable to watch Hbo on demand

Hi Jyiyng, as we have stopped processing account related queries on StarHub Community, please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) for assistance. Thank you.

- Julaina