That instruction is also deceiving as the Step 2 and Step 3 instructions are entirely different from the options being shown by the Starhub app. For Step 2 there is no "Manage My Services" from the menu on "My Subcribed Services" then for Step 3 there is no "Manage Subscriptions" from the menu it only shows all your account subscriptions but definitley no "Unsubscribe" option anywhere.
I know coz I have the same situation I want to unsubscribe. Firstly the said that for the first 3 months subscriptions there is a 50% off promo but was surprised I was billed in full.
Can anyone from the Starhub community admin have any explanation on this? Thank you
Please note that Manage My Services is access in the web browser via login to > My Account
This may not be applicable in Starhub App and is not the same.
If you click on the FAQ on point 21 on My Account which will point you to browser login.
i am not starhub staff.
Got it thank you sir. But still I'm confused about the billing that is not consistent with the 50% promo of 9.95sgd for the first 3 months of subscription.
I apologize for any confusion caused again. Please provide me your registered name, registered mobile number and Hub ID/email address by clicking the words bracketed by the arrows here > via Private Message < for me to assist you better. Thank you.
Thank you for the explanation as always.
I faced the similar situation sometime back whereby I need to pay $204.58 for early termination for the same reason of 'One Year lock-in contract'. And I asked if I can continue to watch Fox Plus since is 'One Year contract', then I was told I cannot as I requested for early termination!
Still I have 2 mobile lines, 1 fibre broadband, and TV subscription with StarHub. Oh Well ...
Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.