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New TV susccriptions not activated

Honored Contributor

New TV susccriptions not activated

Honored Contributor

Re: New TV susccriptions not activated


I signed up 3 basic TV tiers & requested them to start from today 4 Dec16.

I received email of the new contract

Today, the channels are still not available - what shld I do ?
On hold for over 20mins trying to speak to Cust Svc

Also, the price is not correct ... it's promo rate but agreement shows normal rate ?  And agreement does not show the end date ?  the lack of complete info is quite disconcerting

Grand Guru

Re: New TV susccriptions not activated



How do you sign-up and do you have the necessary items.

Do switch off and on the Set-top box.

As this will download and activate your subscriber channels. 

Sometime their technical staff have to visit your location to activate the service.


Alternately, you could write to forum staff to assist you.

Please submit and provide with the following information;

Registered subscriber name, NRIC/FIN number, TV subscriber number, and email contract agreement, and any other details;

PM @Jolene_L  or  Santosh Rai  to assist and look into your case on this matter


How to send a PM (Private Message) on StarHub Community?




I am not Starhub staff &or related to.

Alumni (Retired)

Re: New TV susccriptions not activated



We apologies for the experience, do drop us a PM with your account details and we will follow up to get this sorted.


Thank you


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