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Have access and sub to channel but subscribe box keeps popping up?

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Valued Commentator

Have access and sub to channel but subscribe box keeps popping up?

I don't watch starhub tv so I've no idea how this works, just asking on behalf of my poor mum. As you can see below, the channel is showing some Korean drama but the subscribe box is showing for BeIn SPORTS MAX HD channel? This has happened for months and it appears for hours at a time, at other channels and the box says for different channel as well. Is the box picking up the wrong signal?

 

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3 REPLIES 3
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Moderator

Re: Have access and sub to channel but subscribe box keeps popping up?

Hi @hacky, have you tried to reboot your device? If rebooting the device doesn't work please contact us through Facebook messenger or Twitter Direct Message to further assist you with your concern. Thanks!

 

- Carla

~ Carla
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Valued Commentator

Re: Have access and sub to channel but subscribe box keeps popping up?

Yes, but it happens again and again.

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Moderator

Re: Have access and sub to channel but subscribe box keeps popping up?

@hacky Sorry for the inconvenience this has caused you. I suggest that you contact us through Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) wherein the relevant team will be able to assist you for troubleshooting. Thanks! 

 

~ Carla