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Change of Groups

SOLVED
Honored Contributor

Change of Groups

I am currently on 3 Basic Groups Education/Entertainment/Kids.

I am thinking to change to Education/Chinese Infotainment/Chinese Entertainment

and I understand I can make the changes at MyAccount Manager. I would like to

know will there be any charges incur when I do that and also how soon the changes

will take effect?

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Hub Master
Solution

Re: Change of Groups

Hi Cybermall

You would need to check the box for the new tier first then uncheck the existing box. If you still encounter any issue, drop me a PM k.

Thanks.
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Home is where the ♥ is
6 REPLIES 6
Highlighted
Alumni (Retired)

Re: Change of Groups

Hi Cybermall

Could you kindly drop me a PM with your NRIC/FIN? I will assist you on this.
Hub Master

Re: Change of Groups

You can certainly do it on My Account Manager. No charge for it.
It will be done within the next working day after submitting the request on My Account Manager.
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Home is where the ♥ is
Honored Contributor

Re: Change of Groups

I was not able to change my groups selection at My Account Manager as well as encounter by some others.
All my existing 3 groups the boxes cannot be unchecked. Darrell did try changing for me but my current groups still
remain as Education/Entertainment/Kids. Is it because I was still using the old Digital STB?
Btw, there is this 3 months free offer for those upgrading set-top box from Digital box to HD interactive box and I think
I should be eligible as I have just re-contract my Starhub TV.
Hub Master
Solution

Re: Change of Groups

Hi Cybermall

You would need to check the box for the new tier first then uncheck the existing box. If you still encounter any issue, drop me a PM k.

Thanks.
========================================
Home is where the ♥ is
Honored Contributor

Re: Change of Groups

Thank you both KaiBoon and Darrell.
Hub Master

Re: Change of Groups

You are most welcome. Have a good week.
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Home is where the ♥ is