I am shocked tonight to find out 856 has ceased transmission!!! My family watches 856 regularly and we are certainly not aware of this unreasonable move by Starhub!!! How can Starhub simply removes a channel that subscribers pay for in the packages they signed up for without compensation??? Maybe Starhub management and marketing teams knock off from work early enough to catch the first run of the programs, but many working class like us do not!!! We often have to catch the delayed run, so 856 is absolutely a key channel we subscribe to. Starhub, please be a responsible service provider!!!
My dear Vic Star
I can't believe this! I am sure you have not done enough publicity on your intention to cease 856, otherwise my family and I would not be so shocked tonight! Your telephone sales staff have also not alerted me about this when he called to ask me to renew my subscription a few months ago. Probably this is your plan? To minimise publicity so as to avoid subscribers' outcry and quietly deceive your subscribers into signing up packages where part of it will be removed without compensation? If this is not your intention, please then offer a feasible proposal instead of simply asking subscribers to buy into a more expensive package that will help improve your commercial returns (your commercial considerations)!
I dont think you understand the frustration, your standard response of why the programme has ceased due to commercial consideration does not cut it. How about consumers ? - what is the consideration for your customers who have been with you for years. And did it occur to you that perhaps a fair amount of those who actually continue to keep a starhub box is because of VV drama? What you took away wasn't a programme to address your commercial consideration, rather you've taken away what many of the working adults who looked forward to a late evening spent unwinding ourselves and family time.
If titles-on-demand is your solution to this - then the question is why make us pay on top of what we're already paying for VV drama? Wouldn't part of your retention consideration be to have preferential rates for your existing customers or fee waiver for months as trial?
"It was introduced to cater to the needs of customers who yearn for more flexibility in their viewing schedules. Increasingly, we are seeing more and more customers who are now watching their programmes via VV Drama On Demand, resulting in a decline in viewership on VVD +3."
Even there is increasing demand, but I'm very sure there are still many who are watching VVD+3.
Why don't Starhub send out mail to all subscribers and do a research to see how many wants VVD+3 to continue, and what is their frequency of tuning to VVD+3 in a week? With the results, then decide whether to cease or continue.
As what you can see, most people here wants it to continue. And there could be many more (who might not have access to internet or might not knows how to use internet,) but still wants it to continue.
Please re-look into this