called billing and lenny and billy from billing mentioned to call technical to make adjustments on the billing because they are unable to do so.
as instructed i called technical, but they mentioned technical only does technical issues. again, was told that evelyn yang from sales would get back to me. this time justin from technical said it would take 24-48 hours, a usual response. i asked justin whether 24 hours starts counting today, he hinted so. i told him that i was told so from a few days ago. he only replied that he would do the best.
once again, i am on 24-48 hour wait....
lets see when till evelyn or someone from sales department calls me.
called billing to make adjustment to my billing because i have had 9 days without wifi from 1 June 2014 until now...lenny said unable to do anything due to case is not solved...she asked me to call technical 1633.
i called technical, but got through to billing, spoke to a guy called billy who asked me to call technical. i said i dialed 1633, and he persisted i have chosen the wrong option...wow, 1633 connect you to billing as well...he said the same thing, me to call technical.
i called technical, justin, who said unable to do anything except technical issues. he said i should wait for sales evelyn yang to call. again starhub has shown that their departments do not communicate and only tasked to do their scope of work, fair enough, but again not trying to assist customer who spends hours to call them only to get response they are unable to help or call the OTHER DEPARTMENT.
anyways, justin asked me to wait 24-48 hours (AGAIN, this seems to be their manual), i asked if 24-48 hours start today, he said he would do the best. i said i was told the same thing and no one has returned my call or tried to call me. justin also mentioned that it is not my fault, its sales departments fault...
anyways, i insisted that 24-48 hours should not be from today, as i have been told the same each time i get through the calls.
if you recall, on day 5 or so, tommy or badda from technical said they would call me in 2 minutes and 30 minutes respectively, never ended up calling me.