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cannot access internet with wireless router

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Valued Commentator

cannot access internet with wireless router

Hi,

 

Today I am facing the problem of accessing internet with the azetech wireless router which works good all the time under maxonline express. I have changed to a new prolink router, but still cannot. Direct access works ok. May I know whether any changes happen on starhub side?

 

regards

Nedved

9 REPLIES 9
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Hub Master

Re: cannot access internet with wireless router

Hi Nedved

There is no changes on StarHub's end.

Have you set up the wireless connection for your new ProLink router?
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Home is where the ♥ is
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Windows™ Phone Expert

Re: cannot access internet with wireless router

How are you accessing the Internet? Direct or Wireless?
Ensure that DHCP on the router is enabled.
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Windows Developer | @ReignOfComputer
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Valued Commentator

Re: cannot access internet with wireless router

Hi,

 

Thanks for the reply.

 

It turns out a blog from hardwarezone "

Starhub users!! Anyone can connect to router but can't connect to net?

" helps.

 

I.e.

 

Evil_Boss wrote:

how i fixed it.

1. Hold the Windows key and type R, enter "services.msc" (without the quotes) and press Enter
2. Scroll down to the IP Helper service, right click on it and select Properties
3. In the dropdown box that says "Automatic" or "Manual", set it to Disabled and then click on "Apply"
4. Then click on "Stop" to stop the service from running in the current session
5. Click OK to exit the dialog



Disable IPv6:

1. Hold the Windows key and type R, enter "ncpa.cpl" (without the quotes) and press Enter
2. Right click on each network connection and select "Properties"
3. Remove the checkmark from the box next to "Internet Protocol Version 6 (TCP/IPv6)
4. Click OK to exit the dialog
Well ,  I would suggest Starhub tech department spend more efforts on the risk analysis before any system change or upgrade  which could potential affect the customers?
Hope this post can help others encountering the similar issue.
Thanks
Nedved
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Hub Master

Re: cannot access internet with wireless router

Hi Nedved

I am glad to hear that your issue has been resolved.

Meanwhile, I would like to clarify that there is no changes on our system or settings for the MaxOnline service.
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Home is where the ♥ is
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Senior Commentator

Re: cannot access internet with wireless router

Hi KaiBoon, I am trying to replace my router as the hardware dosen't work too well.  But I cannot connect to the internet.  AFter installing, when I try to go onto the internet it cannot connect.  I have a 16 MBPS Maxonline account for many months already and generally no complaint.  One difference I notice is that my old router used to use a dynamic IP, but that dosen't work with the new router, and when I try the router's autodetect feature it says Static IP.  I tried copying the static IP address, subnet, gateway etc. but that dosen't work either.  How do I fix this ?

 

Stingray2104

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Hub Master

Re: cannot access internet with wireless router

Hi Stingray2014

What is the model of your modem and router?
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Home is where the ♥ is
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Senior Commentator

Re: cannot access internet with wireless router

Modem is Motorola SBV5121 by starhub, router is TP link TL WR941ND.
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Home Networking Expert

Re: cannot access internet with wireless router

Connect your PC to the router LAN port(Leave the motorola connectted to the Internet port). Use IE to go to 192.168.0.1. Under network>WAN select connection type to be dynamic IP and click save. Now restart your motorola modem. Can you try to access internet now?

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Senior Commentator

Re: cannot access internet with wireless router

Yes I've tried that and it doesn't work.  That's what the quick set up instructions ask me to do.  Any other suggestions?