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StarHub Cisco Internet Modem DPC3925 No Internet

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StarHub Cisco Internet Modem DPC3925 No Internet

Hi!

 

My mom has alerted me that the internet connection at home has been unsuccessful since 3rd December 2018. When I have come to take a look, I observed the following:

 

The light for the US (upstream) has been blinking non-stop, however the light for power and DS (downstream) is steady.

 

I have tried turning off and on again for the modem but the problem persists. I have also disconnected the cable from the modem and placed it back again but still unsuccessful.

 

May I know if there are any other troubleshooting methods I can take so that I could restore the internet connection in my mom's home?

 

Looking forward to a favourable reply.

 

Thanks and regards,

Syazwan

2 REPLIES
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Grand Guru

Re: StarHub Cisco Internet Modem DPC3925 No Internet

Hi,

 

Have you try to contact hotline 1633 direct to Broadband Tech support line, not CS.

Let the Support staff to know about your problem with the internet connection.

 

 

 

 

i am not starhub staff.

Customer Service

Re: StarHub Cisco Internet Modem DPC3925 No Internet

Hi, please PM us your subscriber name, registered Hub ID / email address, service address and mobile contact number HERE, we’ll arrange for assistance. Thank you.