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No broadband access macpherson area, 2nd time in the month

Valued Commentator

No broadband access macpherson area, 2nd time in the month

Hi

It's 2nd time in the month, 7th-8th time within half a year, no connection , called 1633 every time, go through troubleshoot they instructed n always end up given answer, 'we'll get relevant dept to contact u'
Bcos of the network problem, it also affect home phone service, my mobile data plan n calling usage shoots up, will I be compensated? That's bcos I m a hubber, both of the services are affected. I come home everyday worrying my broadband connection not working

Used Singtel , works 365 days a year. Pls investigate what's wrong with my current connection, I really need a resolution instead of receiving calls saying it has been resolved 2-3 days later (was told the escalated case take 24-48 hours to be resolved) .
3 REPLIES 3
Hub Master

Re: No broadband access macpherson area, 2nd time in the month

You are facing it on wired connection as well?
You are on cable or fibre broadband service?
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Home is where the ♥ is
Valued Commentator

Re: No broadband access macpherson area, 2nd time in the month

We can't connect thru wire as the modem connected to cable point in living room while our pcs are all in the room
It's cable service. It was back on on Thursday n fri, but down again today, feel like crying lad. Can this be escalated and resolved?
Hub Master

Re: No broadband access macpherson area, 2nd time in the month

Can you drop me your details on http://bit.ly/StarHubQuery please? Thank you.

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Home is where the ♥ is