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International Speed Cap to Local Singapore ISP

SOLVED
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Honored Commentator

International Speed Cap to Local Singapore ISP

Hi,

We have a 50Mbps cable broadband at our home and we are able to get around 40Mbps local speed from Singtel. However from another local singapore ISP, Viewqwest, we are being capped at 16Mbps download speed. This is unaccepatable. We need to know if this can be resolved at your end. The server we are downloading from is hosted under viewqwest ans is capable of delivering 500Mbps speed. We have already confirmed that there was no throttling at server side or viewqwest side. Another guy in viewqwest is able to download at 500Mbps itself from the same server. Do note that this is not a PC/Router related problem, as we have done enough tests to confirm this. 

 

Few info to help this case:

Viewqwest Server's subnet : 202.73.36.0/24

Our current subnet: 58.182.92.0/24 (WAN Gateway: 58.182.92.1)

 

Forward Trace:

 

Tracing route to 202.73.36.1 over a maximum of 30 hops

1 10 ms 16 ms 10 ms cm1.kappa92.maxonline.com.sg [58.182.92.1]
2 11 ms 13 ms 9 ms 172.20.26.1
3 12 ms 13 ms 22 ms 172.26.26.1
4 * * * Request timed out.
5 14 ms 11 ms 10 ms 172.20.9.50
6 8 ms 11 ms 10 ms 203.116.6.65
7 13 ms 15 ms 10 ms anatll11.starhub.net.sg [203.118.7.34]
8 14 ms 14 ms 14 ms ge-1-1-0-0.br001.sgp02.ntt.com.sg [116.51.3.21]

9 12 ms 14 ms 11 ms ae-1.ar001.sgp02.ntt.com.sg [116.51.3.138]
10 15 ms 19 ms 14 ms 58.65.16.22
11 52 ms 16 ms 15 ms 202.73.47.227
12 56 ms 58 ms 272 ms 202.73.36.1

Trace complete.

 

 

Reverse Trace:

 

Tracing route to cm1.kappa92.maxonline.com.sg [58.182.92.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms fnet129-f106-access.vqbn.com.sg [202.83.106.129]

3 2 ms 1 ms 1 ms 202.73.37.230
4 * * * Request timed out.
5 2 ms 2 ms 2 ms 129.128.240.180.telin.sg [180.240.128.129]
6 11 ms 11 ms 9 ms 180.240.128.174
7 3 ms 3 ms 3 ms 203.117.36.45
8 5 ms 5 ms 7 ms 203.117.34.38
9 5 ms 4 ms 5 ms 203.117.34.74
10 * * * Request timed out.
11 * * * Request timed out.
12 6 ms 6 ms 7 ms cm1.kappa92.maxonline.com.sg [58.182.92.1]

Trace complete.

 

 

As you see above, reverse trace from server to us (which is the critical part since we are downloading from the server) is coming back via telin.sg router, and we suspect starhub might be thinking viewqwest as international traffic and cap it to 16Mbps. This is what we dont like, bacause we are supposed to get local speed from local servers no matter which ISP they are on as long as it is in singapore. Looking for a positive reply, and do escalate the case to necessory level if needed, bacause we will be going to any level including IDA, if we are not getting anything positive from starhub. 

1 ACCEPTED SOLUTION

Accepted Solutions
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Honored Commentator
Solution

Re: International Speed Cap to Local Singapore ISP

U guys are so horrible.. The owner of the server got help from viewqwest to move starhub routes out of telin and resolved the issue. We are now getting 50Mbps local download speed from ViewQwest. Thanks for nothing stupid starhub. The moment our contract expire we are going to signup to ViewQwest.

View solution in original post

14 REPLIES 14
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Hub Master

Re: International Speed Cap to Local Singapore ISP

Hi Sreekanth

 

Have you tried the bandwidth tests on our StarHub Network Utilities?

 

 

========================================
Home is where the ♥ is
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Honored Commentator

Re: International Speed Cap to Local Singapore ISP

Yes I did. How did that help in the case I reported? Anyway, Ill post it here.

 

Starhub bandwidth test result

ScreenShot_04 Mar. 23 21.15.jpg

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Honored Commentator

Re: International Speed Cap to Local Singapore ISP

Here are the speedtest.net results from different Speedtest servers in Singapore.

 

NewMedia Express

ScreenShot_03 Mar. 23 20.57.jpg

 

 

SGIX

ScreenShot_04 Mar. 23 20.57.jpg

 

 

Singtel

ScreenShot_04 Mar. 23 20.58.jpg

 

 

Viewqwest

ScreenShot_04 Mar. 23 21.03.jpg

 

 

Highlighted
Honored Commentator

Re: International Speed Cap to Local Singapore ISP

 

Here is the Starhub International Speed Test Result:

ScreenShot_04 Mar. 23 21.18.jpg

 

Highlighted
Honored Commentator

Re: International Speed Cap to Local Singapore ISP

 

Here is a screenshot of actual download speed that we are getting which is around 13.5Mbps (1.7MBps) from the server hosted in viewqwest. The same server is capable of delivering 500Mbps (40MBps) (Tested by our Viewqwest Friends) and about 60Mbps (7.5MBps) on Singtel Fiber 100M connection.

We expect local speed instead of this international capped speed. Thats all we asking.

 

ScreenShot_04 Mar. 23 21.58.jpg

 

 

Highlighted
Honored Commentator

Re: International Speed Cap to Local Singapore ISP

Anyone??

Highlighted
Honored Commentator

Re: International Speed Cap to Local Singapore ISP

Expecting a reply at least by next week. Or let me know where to escalate to if this is not the right place.
Highlighted
Hub Master

Re: International Speed Cap to Local Singapore ISP

Hi Sreekanth,

 

Please kindly drop your issue to bit.ly/starhubcares for our colleagues to assist you from there.

Smiley Happy ## Love does not die because of distance. It dies because of doubt. ## Smiley Happy
Any views expressed here are explicitly to the best of my knowledge and sometimes in my personal opinion and not necessarily in the views by Starhub.
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Honored Commentator

Re: International Speed Cap to Local Singapore ISP

@Laselle: the link mentioned above is not working. Can you share the actual link?