You can seek help for your problem in this forum.
If it is not personal issue, you can post here.
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If it is in personal issue, do write to forum staff to assist you.
There is Customer Service team here that will able to assist you.
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Hi @raian, we have received your PM and replied. Thank you. - Sofia
My request had been finally fulfilled by a cso named kiara at roughly 1600hrs.That takes about almost 45 hrs from the first time i started contacting 1633 on friday morning till sat noon. I am very much appalled by the general enquiry dept's service and very suspicious of the claimed 'busy' hotline. Thank you for ur reply.
Thank you for the update @raian. We note on your feedback and rest assured that we will relay it to the relevant team. Do feel free to reach out to us should you require any assistance. Have a great week ahead - Sofia