Been two years of never getting the speeds I paid for - about once I month I run 7-8 different speed tests from different web sites vs Starhub's own "speed test" tool on their site for international speeds.
24 months - average speed 1.7Mbps when run on external non-biased testing sites
24 months - average speed on Starhub's "speed test" - 65Mbps
24 months - Paying for speeds that were supposed to be in the 100Mbps range
My view - 24 months x 1.7% of what I paid for >> means I should get 98.3% of my money back. It won't happen so looking forward to new installation of fibre via one of the new 3 alternate providers coming in 3 weeks then I can cancel my plan and move on.
If any Starhub reps do read this - I would entertain understanding why you cannot deliver on paid contracts. Why you charged me for home phone and sent me a new model - then when I hooked it up it didnt work - then when I called your rep just said - oh, that wont work on your line - too bad. But couldnt change my plan back. Been counting the days to move to a new service.
Luckily I travel 60% of my time so enjoy high speed internet provided at most major hotels in Asia which more then beat the Starhub speeds.
For anyone asking - why is the speed so slow - and expecting a fix. Don't expect it - it is slow because they don't care and feel you have to stay with them. Customer service doesn't care. It is slow because they feel they can just keep it slow - doesnt matter which plan you pick - all the same service (slow) so go with the cheapest plan possible.
Congrats!!!!! Yup, they probably don't give a s**t.