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Deposit refund and pro rated bill for cable broadband

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Valued Contributor

Deposit refund and pro rated bill for cable broadband

Hello,

My Cable broadband services has been terminated on 7th August, however I have been billed for the whole month (I have already paid the bill). I would like to get the pro-rated amount, and my deposit amount to be credited back to my account. Kindly let me know how to proceed further.
Best Regards,
ScHd

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: Deposit refund and pro rated bill for cable broadband

Thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!


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9 REPLIES 9
Community Manager
Solution

Re: Deposit refund and pro rated bill for cable broadband

Thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!


If my post answers your question, please click on the "Accept as Solution" button!
Valued Contributor

Re: Deposit refund and pro rated bill for cable broadband

Hello, 
Would it be possible to contact you via PM? I am not of facebook.
Best Regards

 

Community Manager

Re: Deposit refund and pro rated bill for cable broadband

We have replied you via PM. Thank you 


If my post answers your question, please click on the "Accept as Solution" button!
Valued Contributor

Re: Deposit refund and pro rated bill for cable broadband

Hello Jere,

I am not able to reply you back via PM as your PM seems to be disabled. This is atleast what the reply composer tells me. 

Best, S.

Community Manager

Re: Deposit refund and pro rated bill for cable broadband

We will advise you to PM us via Facebook at http://m.me/starhub

 

Thank you 

 

 


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Valued Contributor

Re: Deposit refund and pro rated bill for cable broadband

Sent a message on Twitter. No facebook account. Smiley Happy Thank you.

 

Best, S.

Community Manager

Re: Deposit refund and pro rated bill for cable broadband

Thank you for your reply, we will reply you once we have receive your query. Thank you 


If my post answers your question, please click on the "Accept as Solution" button!
Valued Contributor

Re: Deposit refund and pro rated bill for cable broadband

Thank you. Wish you a nice evening!

 

Best, S.

Community Manager

Re: Deposit refund and pro rated bill for cable broadband

You're welcome


If my post answers your question, please click on the "Accept as Solution" button!