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Cisco DPC3925 occasionally lose internet access

New Commentator

Cisco DPC3925 occasionally lose internet access

The wireless and lan works without problem on Cisco DPC3925. However, once or twice a week it loses internet access. That is, I can connect to the modem via wire or wireless, but on the status page > Gateway > Internet Connection, all addresses are 0.0.0.0. 

 

Internet IP Address 0.0.0.0

Subnet Mask 0.0.0.0

Default Gateway 0.0.0.0

DNS 1 0.0.0.0

DNS 2 0.0.0.0

DNS 3 0.0.0.0

 

Looks like there're some problems with WAN. Any advices? Thanks.

1 REPLY 1
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Alumni (Retired)

Re: Cisco DPC3925 occasionally lose internet access

Hey frankyjuang, does restarting your modem/ONT and router help resolve the issue at all? If not. please pass me your full name, NRIC, contact number and email address via PM and we'll keep in touch.