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Cancellation of broadband and digital voice service

New Commentator

Cancellation of broadband and digital voice service

Can anyone advise me on how to cancel/ terminate my cable broadband and digital voice services. First of all, Hotline 1633 is ridiculously non existence and to make matters worse when I proceed to StarHub Westgate, I was informed they only do sales and to go to other specific outlets to do the cancellation. And non of the outlets are in the west side where I reside. 

 

Get back to me ASAP STARHUB!

3 REPLIES 3
Grand Guru

Re: Cancellation of broadband and digital voice service

Hi  @Khairi

 

Do bring along the devices, if any, to Starhub shops with Customer Service staff.

 

StarHub Retail Shops with Customer service staff located at
Marina Bay Link Mall/Plaza Singapura level 1 and basement/Tampines Mall/Nex/VivoCity.


Starhub shops location

Suggest you to write to forum staff to check if you need to return any device.

That is to say it may be the device; modem is free or not.

At the same time do include that you need to terminate this service.

 

Please submit and provide with the following information;

Registered subscriber name, NRIC/FIN number, Address, and any other details;

PM @Jolene_L  or  Santosh Rai  to assist and look into your case on this matter

 

How to send a PM (Private Message) on StarHub Community?

 

 

--------------------------------------

I am not Starhub staff &or related to.

Valued Commentator

Re: Cancellation of broadband and digital voice service

Hi eric3743,

 

in general have same question, but I have only cable broadband and contract expired long time ago.

Router is from January 2013 and had been informed by the staff in Westgate that I don't need to return it.

But there is no way I can get anyone on 1633 phone to request cancellation.

Should I contact the same persone as you suggested to Khairi?

Thanks

Alumni (Retired)

Re: Cancellation of broadband and digital voice service

Hi @Nenad, you can drop me a PM along with the subscriber's name, NRIC/FIN, email address and contact number. We'll be in touch. Thank you. - Sofia

Sofia