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Cable Broadband at home not working

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Esteemed Contributor

Cable Broadband at home not working

Our MaxOnline Cable Broadband at home (Sin Ming Ave near Upper Thomson) is not able to connect to Internet since today morning.

 

Anybody else in the island is facing any issues today?

8 REPLIES 8
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Hub Master

Re: Cable Broadband at home not working

Hey NGeorge

Are you still facing the same issue? I have received your submission via StarHubCares.
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Home is where the ♥ is
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Esteemed Contributor

Re: Cable Broadband at home not working

Hi KaiBoon,

 

Thank you for responding.

 

I got connected around noon yesterday, then again lost connection at 09:15 pm which never came back until today morning. I went to sleep when i tried to restart few time my modem and failed to get connected.

 

Then today morning, when I switched on my modem i got connected and until now it is fine.

 

Why is this happenning. Saw many customers complaining recently regarding intermittent connection issues.

 

Thanks and regards,

George.

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Hub Master

Re: Cable Broadband at home not working

You are facing it on wireless or wired connection?
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Home is where the ♥ is
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Esteemed Contributor

Re: Cable Broadband at home not working

The cable modem does not connect to internet. The modem (Cisco) is connected to the wall via cable. My laptop can connect to modem via wireless. It's the modem which cannot get Internet connection.
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Community Sheriff

Re: Cable Broadband at home not working

Had the same problem yesterday, 5-ish, 6pm, cycled modem on/off a few times, dead, land line also dead. Connection came back about an hour later. Starhub unable to trace problem as of now. I am to monitor and inform them if it goes down again.
Please do not send me enquiries via PM, I may not read them in time to help address your issues
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Hub Master

Re: Cable Broadband at home not working

Are the issues still there?
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Home is where the ♥ is
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Esteemed Contributor

Re: Cable Broadband at home not working

Hi KaiBoon, now the connection is stable for past few days. Hope it stays like that. Thanks for your support.
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Hub Master

Re: Cable Broadband at home not working

No worries.
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Home is where the ♥ is