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unable to sign up online

Valued Commentator

unable to sign up online

Hi support,

 

Unable to sign up online for 1Gbps FIBRE home broadband @ $49.90/month (FOC 6mths).

Current contract is over

 

Please advise.

 

Mr Chan

6 REPLIES 6
Alumni (Retired)

Re: unable to sign up online

Hi Mr Chan, have you tried clearing your cache or used a different browser? - Sofia

Sofia
Valued Commentator

Re: unable to sign up online

Hi Sophie,
I have given up trying, I used the form Homehub 1000 instead, question is would i be still getting the DIR 890L or DIR-868L router?I wanted to sign on cuz of the new FOC router as i am already using DIR-868L. I have posted the question to Starhub too
Thanks

Alumni (Retired)

Re: unable to sign up online

Hi Mr Chan, if you have signed up for HomeHub 1000, you will receive the DIR-868L. Thank you. - Sofia

Sofia
Grand Guru

Re: unable to sign up online

Hi  @Mr Chan

 

What is your existing contract on which plan;

HomeHub or Broadband.

 

And what type of Broadband you intend to sign-up for.

 

For example: In my case.

I am on HomeHub plan and wanted to sign-up for Broadband plan only.

Thus i am not able to sign-up for Broadband only, as i am on existing HomeHub plan.

But if i sign-up /recontract on HomeHub plan, i am allow to recontract.

Hence, there is a differences in which existing plan are you contracted to.

Even if your contract end, the existing plan will follow.

Hence you may have to terminate the HomeHub plan before you can take up the Broadband.

 

 

---------------------------------------------

I am not Starhub staff &or related to.

Grand Guru

Re: unable to sign up online

Hi  @SofiaYusof

 

I suggest you to assist  @Mr Chan  on this matter, privately via PM.

 

Please do read my earlier post on the situation.

 

I have tested and the result shows the difference in the between HomeHub and Broadband only plans.

That is to say, i am allow to recontract to the HomeHub, but unable to recontract to Broadband plans.

 

Thanks

 

Regards

Eric.

Administrator

Re: unable to sign up online

Hi Mr Chan, yes the router is FOC when you purchase online. -Jolene