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MaxInfinity Fibre Broadband Slow Access Basic Troubleshooting

Hub Master

(1) Are you on wired or wireless connection?
Wireless Go to (3)

wireless.jpg
Wired Go to (2)

wired.jpg


(2) Are you on direct ONT?
Yes Go to(4)

No Go to(5)

 

 

(3) Please perform a wired connection to the Optical Network Terminal or Home Gateway or router.

Does the issue still persist?

wired 2.jpg
Yes Go to (2)
No Go to (8) 

 


(4) Please connect your PC to the Optical Network Terminal using LAN cable and go to the bandwidth test site to perform 3x bandwidth test. Are you able to attain at least 60% of the subscribed bandwidth?
Yes Go to (6)
No Go to (7) 

 

MIF BW.png
  


(5) Please connect your PC to the Home Gateway using LAN cable and go to the bandwidth test site to perform 3x bandwidth test. Are you able to attain at least 60% of the subscribed bandwidth?
Yes Go to (6)
No Go to (7) 
  

(6) Your results are within specification. For our typical speed range, please refer to this page  

 

Typical Download Speeds
Subscribed Bandwidth Local International
100Mbps 60Mbps - 100Mbps 71.2Mbps - 99.4Mbps
150Mbps 90Mbps - 150Mbps 73.5Mbps - 109.5Mbps
200Mbps 120Mbps - 199.2Mbps 74.2Mbps - 115.6Mbps
300Mbps 180Mbps - 300Mbps 113.2Mbps - 179.4Mbps
500Mbps 300Mbps - 491.1Mbps 126.3Mbps - 207.5Mbps
1Gbps 586.6Mbps - 885.6Mbps 306.6Mbps - 414.3Mbps

  

(7) Please email your screenshots and summary of the issue(s) encountered to helpdesk@starhub.com 

 


(8) In the meantime, please check your wireless settings. You can read this for more information on wireless bandwidth.

 

 

 

 

 

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