Huawei Echolife HG8240h

[BaneOfSmite]

No internet connection to the broadband and all the lights are green.

[Amy_Law]

Hi @ BaneOfSmite,

Thanks for reaching out to us.

To clarify, have you restarted your modem/router and is this issue occurring on your wireless or wired connection?

Send me your account details, contact number and e-mail via PM and we'll be in touch. 

[BaneOfSmite]

Yes I have restarted the modem and even reset it a couple of times

[eric3743]

Is your router &or computer connect directly to ONT (Huawei) Port-1.

Other ports are invalid &or not in use, depend.

For using IPTV, the connection is to ONT Port-2

For home Tel, connection to Tel-1

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I am not Starhub staff &or related to.