Paladin's profile
Hubbernauts

Hubbernauts

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178 Messages

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79 Points

Fri, Mar 27, 2020 9:00 PM

Nokia Beacon 1 Review

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Currently using a Linksys Velop Triband mesh router. Paid over SGD 500 for the system. Although powerful and fast, setup was quite painful. It required an app and multiple attempts! There was also issues with nodes disconnecting and needed restart. It was with this in mind that I tested the Nokia Beacon 1.

 

Setup was a breeze! Steps:

1. Download the Nokia WiFi app

2. Followed the instructions on the app

3. The router was setup within minutes

 

Adding the additional node was also easy using the app. Coverage is excellent even with the room door closed! Video streaming, video calls also worked well. Internet speed averaged nearly 140 Megabits which was slightly slower than the Velop (160 Megabits) on Chromebooks. This is sufficient for video calls and streaming. Internet speed was under 100 Megabits when connected to the secondary node. Given the current Covid 19 lockdown, video conferencing is important for working from home.

 

The app includes ability to setup profiles for family members and set limits on usage based on time. This is similar to Velop. However the layout is simpler.

 

Pros:

1. Simple setup

2. Aesthetically pleasing nodes with small form factor

3. Decent performance on Chromebooks

4. Good coverage

 

Cons:

Website router management - Velop comes with the ability to control the router via a website. Although basic and clunky, it is great those with fat fingers like me. Personally find it hard to work on a mobile via apps so website management is preferred. Unless I'm missing something, there is no equivalent for Nokia Beacon

 

Bottomline: If the Nokia Beacon was available at the time I needed a mesh router, it would have been a top contender.

 

See this for production information:

https://www.starhub.com/personal/home-broadband/devices/smart-wifi.html



"All that is necessary for the triumph of evil is that good men do nothing." - Edmund Burke

Responses

Hubbernauts

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148 Messages

1 y ago

Hi! It does come with web router management, thought it's not as intuitive as the app version. Just enter the IP of the main router, e.g. 192.168.1.1 

 

Published my review of the Beacon 1 on my blog and on SH Community too!

Hubbernauts

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148 Messages

1 y ago

Ah yes indeed, that is a unique feature that not many routers offer, not even the traditional routers. But many mesh routers including Nokia Beacon 1 allow you to monitor outside the network from the app, and that would suffice for most people.

Paladin

Hubbernauts

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178 Messages

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79 Points

1 y ago

Thanks Chester. Note that the Velop has a remote web management via a Linksys Account. This allows router management even offsite which can be handy for monitoring etc. Believe the Nokia Beacon 1 does not have this functionality and the web management functionality applies only onsite. Of course, it is possible to configure offsite access using a dynamic DNS service but that's another story :-)

Paladin

Hubbernauts

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178 Messages

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79 Points

1 y ago

Agreed. Imagine most would be comfortable with the app. As mentioned, personally find having to fiddle with mobile apps quite tedious as I have fat fingers :-(. This is why web management is preferred. BTW love your review :-)

mattlcj

Esteemed Commentator

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6 Messages

1 y ago

Hi Smart Wifi ( with NOKIA  beacon 1 ) actually did not support VPN, affecting WFH and E-learning , the performance poor and does not live up to it's expectation. I regretted to sign up this pacakge.

Call up Starhub technical support and they sent down a Hub trooper and managed to install back my existing Linksys AC2600 router and the extra beacon put at my master bedroom. 

 

Now I have to pay extra $10 every month for my two beacons where I feel as redundant.

 

Disappointed

Everest

Senior Commentator

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3 Messages

1 y ago

I have Smart Wifi (Nokia Beacon 1 router) installed. As soon as I start using the router, VPN is very slow - screens freeze. It's affecting WFH. Starhub tech team removed duplicate IP address twice at the backend of my setup but it doesn't help.

 

After hours of troubleshooting by myself and then by Starhub technical team at the backend, the situation doesn't improve. Once I switch back to my existing Linksys EA 7500, VPN is then back to normal. Starhub technical support will come to my place to troubleshoot it onsite. I hope the issue can be resolved.

 

bllow

New Commentator

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1 Message

1 y ago

HI, I just installed the Nokia Beacon 1 (2 units meshed)  replacing my TP-link router. The stability of this router is very much in question. The installation was easy enough but for some reasons  especially on mobile phones, the web pages would hang half way and display blank pages. I am using an Iphone 8 plus and also a hwawei mate 20 pro. Both have this same issue. The wifi signal would drop and very often the websites could not be accessed properly even when the signal is at maximum. On the Hwawei I would get "connection denied" very often and have to stop and restart the wifi on the phone which would resolve the issue.   I have not seen this in the laptops that I have but then I have only used the nokia router for 4 days. Switching back to my previous router, eliminated all these problems. Has anyone else experience this? 

 

Above said the coverage is excellent, but I would dispute that. My 2nd unit I could not place it too far from the main unit for it to connect. Also on my 2nd floor the signal it is very weak. Even though the Nokia is runing AC1300 I thought with 2 units meshed it would deliver fair signal over longer distance  but I am disappointed. My single TP link (AC1600) has muich better coverage. Maybe I should swap the main unit between the 2 and do some tests with that. It may be possible the main unit has some issues.

Paladin

Hubbernauts

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178 Messages

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79 Points

1 y ago

From experience WiFi connectivity can be affected by the following:

 

  1. DECT - Using 2.4GHz DECT phone especially if paired, Note surprising considering WiFi also uses the same wireless spectrum. When I disabled pairing, it was much better.
  2. Elevation and placement - If the node is elevated, WiFi signal improve. Often, shifting the node helps.
  3. Barriers - As mentioned Nokia Beacon even works with wood door closed.
  4. Microwave oven - This can affect WiFi.

For best results, try to turn off devices that may interfere with WiFi and minimize these if possible. 

Everest

Senior Commentator

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3 Messages

1 y ago

@bllowI have the same issues with Nokia Beacon as yours - 1.slowness with wifi. 2. Unstable. Second router disconnects (change from blue to red light) from time to time despite both are not far apart. 3. Weak coverage.

 

@Paladinas you see from our posts above, once we switch back to our existing / old routers, wifi speed, signal coverage are back to normal and better than that with the Nokia Beacon. No change to elevation, no need to stop cordless phone and barriers are the same.

 

Thanks

New Commentator

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2 Messages

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1 Point

1 y ago

Starhub came to install the Nokia beacon router and after having experience it for a week, my experience has been horrid. Signal unstable, it would hang. Like with other subscribers, I had issues with VPN connection for my work from home with this new Nokia Beacon router, whereas i did not have this issue previously with the Linksys router which was far superior in realibility and quality. Had to spend hours troubleshooting with technical hotline and Hubtrooper coming to our place, to no avail. In the end, we put back the Linksys router.

Nokia Beacon should collect user input as the firmware is not up to scratch.

Regret signing up this package.

6 Messages

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6 Points

I have had the same upsetting issue with the Nokia Beacon too , having faced similar issues with weak coverage and drops in signal strength as reflected in the various  posts here. We were promised  great coverage upon installation but when this delivered weakly, we were simply informed that the 2nd beacon could be moved around the house to adjust to suit our connectivity issues or to purchase a 3rd booster separately to ensure we have better wifi reach.

It is clear, almost a year on that this device has NOT performed to  standard given some of the comments posted.

I had faced no issues with my previous router ,Linksys, up to this point. 

Yet the Nokia Beacons were proposed as the alternative upon our recontract.

If this currently is and has been a continual problem for the Nokia Beacon that Starhub proposes, shouldn't it be Starhub's responsibility to work with Nokia to have these issues resolved BEFORE recommending a product to its customers and subsequently imposing any associated monthly charges on them??

(edited)

Carla_P

Moderator

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5.2K Messages

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3K Points

Hi @Sureview, we are genuinely sorry that we have not met your service expectations. Please know that your concern is not taken lightly. Just to check, are you on a wired or wireless connection? Does the issue persist after rebooting both your ONT and router?

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

6 Messages

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6 Points

Hi @Carla_P,

Thanks for the message.Our issues persisted following reboots along with the other measure you had suggested in your post. These were also some of the basic questions asked over phone when we called in.

We eventually had a technician come in to troubleshoot and this  still  failed to resolve the issue of ensuring complete wifi coverage around the home - I am referring to 2 Nokia Beacons here , not 1. (we live in a 3-bedroom flat , no thick walls whatsoever)

Eventually, my old Linksys was added on to ensure there was stable coverage for remote work to be carried out on my laptop. (Linksys had performed stably before we recontracted too but we had to go with these Beacons as part of the new contract to Starhub Tv+)

It is rather apparent that the Nokia Beacons have problems.

What frustrates me is that I am required to pay for BOTH these routers for the entire duration of my contract. Carla, how does Starhub justify for regular payment on products that do not perform to expectation?

A 2nd issue has recently cropped up , which has had to do with navigating Starhub TV+ to get to Live TV, following a power reboot. Once the mains are up, WIFI stabilised etc,  I tried selecting a Live TV channel to view, and was prompted with a message that we were required to Subscribe. (although these were channels already subscribed into). After tapping on various buttons on the remote, I eventually resolved this problem by returning to the Home TV(app) screen and then clicking on a random live tv channel marked under the 'Favourite Channels' category. Only once this was done, were we able to access Live TV again. 

Carla, I have elderly parents and it is unreasonable to expect them to remember these complex procedures, LET ALONE, get onto a long wait on the phone to explain this to a staff member to have it resolved!

I have read several other forums and have come to realise that BOTH the Nokia Beacons , as well as Starhub TV + have been continuing frustrations with customers for various reasons and some similar to mine. This I feel is especially a concern among the elderly. 

How does Starhub plan on resolving this?

Happy to have a chat with you over phone if you will provide a direct line to call into, in order to have some of my concerns resolved. 

(edited)

Carla_P

Moderator

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5.2K Messages

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3K Points

Please know that your concern is not taken lightly. We appreciate that you have been patient on this matter. For your broadband service, this will require technical assistance that's why it is better to contact our Customer Service for further technical assistance. Meanwhile, for your TV+ service, please try to update your StarHub TV+ Box since last month we had app enhancements for the set-top box. This includes Live TV wherein you can now press the channel number within the launches to enjoy your desired channel which means you no longer need to toggle on the Channel up/down button anymore to access other channels. Lastly, sad to say I'm unable to contact via phone, you may contact our Customer Support via Facebook Messenger instead. Thank you.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

New Commentator

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2 Messages

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1 Point

@Sureview

Sorry to hear about similar shared experiences with Nokia Beacon.

A year on for me with the painful use of Nokia beacon - unstable signals, at other times no signal, router hangs. Much thanks to a kind soul in Starhub for understanding my pain points and suffering and stress for a year! It is now Goodbye to Nokia Beacon! Starhub finally came to our help and we are now with a reliable Linksys router!! 

Everest

Senior Commentator

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3 Messages

1 y ago

@elly717 I feel your pain. For me, I contacted Nokia directly via an email address on their website. Nokia was helpful. After emails back and forth with them for 1+ month, they remotely checked my Beacons, they upgraded firmware in the beacons, WiFi signal for my two children's laptops is better now. No complaints from them now. Beacons disconnection doesn't happen now.

 

For slowness with VPN on my PC (a gaming / powerful computer), I use ethernet instead of Wi-Fi!

CH_G

Valued Commentator

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2 Messages

1 y ago

Nokia Beacon1 is not support VPN. I cannot access all my outlook, yahoo mail and gmail. While my old router and even with the handphone hotspot, there is no issue at all. I m regretting of getting the Nokia Beacon1 from Starhub which it is not support VPN.

2 Messages

Honestly Starhub if it knew about this issue should tell us so customer can make decisions. Nokia Beacon 1 is not good, many issues. I cannot visit several websites using Beacon 1 

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