Star hub website is deceptive and incorrect about roaming charges
As a post-paid customer I was recently in Thailand and had to make two conference calls that were both about an hour long and to the same local dial-in number. Turns out one of the calls was charged at $1.10 per minute and the other at $1.50 per minute.
I contacted StarHub on this because their website clearly states there is a "flat rate for voice calls, SMS and data" and if you chose the destination as Thailand the flat rate given is $1.10 per minute. (See here: http://www.starhub.com/personal/mobile/value-added-services/roaming/postpaid-roaming.html)
Here is the response I got back from Customer Support just now:
We have investigated and noted that the charge on the bill dated ... , was charged with a toll charge.
You may wish to refer to the following link for more information on the Toll Charges: http://www.starhub.com/about-us/legal-notices-and-terms/terms-and-conditions/consumer/mobile-services.html
Please note that the charges are based on what the international roaming operator has billed to ys for an international toll-free number. Thus the charge for that call will be $1.50 per min.
As you can see this customer service agent clearly states that international roaming rates are based on what Starhub is charged with is in direct contradiction with what Starhub advertises on their website above!
Here is screen shot of the website before they change this to be in-line with the actual T&C as claimed: