seawalker's profile

Esteemed Commentator

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10 Messages

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4 Points

Sat, Sep 11, 2021 10:17 AM

When will Starhub no longer support recording STB and Basic Tier Group

I am subscribed to the Basic Tier and Recording STB.

I noticed new contracts no longer have these features.

Would like to know when Starhub will no longer support the recording STB.

This is a big blow to customers like me who like to record shows and watch them a few days or weeks after.

Responses

Carla_P

Moderator

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5.2K Messages

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3K Points

4 d ago

Hi @seawalker, the old set-top box still supports the feature of recording programmes with the Smart TV Value-Added Service. If you decide to recontract to the StarHub TV+, this feature is not available with the new service. 

Esteemed Commentator

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10 Messages

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4 Points

@Carla_P
Ok. Please do not disable the service for recording on the STB. Or bring it back for re-contract. So far I have no issues with the STB so it should not be a big maintenance issue for Starhub. The main problem I had was with the WD HDD which had to be replaced because of bad sectors / Drive failure

(edited)

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