U

3 Messages

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3 Points

Mon, Sep 6, 2021 12:11 PM

Unable to watch Channel 5 & 8 after changing to ASUS Zenwifi Mesh

I have changed the Nokia router to ASUS Zenwifi Mesh and now unable to watch Channel 5 & 8.  The screen just say add to favourites.  I have reset the Starhub TV box a new times but still does not work.  What should be done?  I tried with the Starhub tv+ app from mobile and received the error: unsupported URL-1002.

Carla_P

Moderator

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5.5K Messages

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3.3K Points

2 m ago

Hi @user_9f3e63, warmest welcome to GreenR Community! Let me share that to enjoy free-to-air channels, you will need StarHub Broadband and a StarHub Smart WiFi router or a Linksys router model, EA7500v2 or EA8100. 

3 Messages

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3 Points

2 m ago

You mean only Starhub routers I will then be able to view the free to air channels?  Funny thing is I am able to view all my paid channels.  Is there any other way in order to view the free to air channels besides changing back to starhub routers?

Carla_P

Moderator

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5.5K Messages

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3.3K Points

Yes, only the compatible routers which were mentioned above will allow you to view free-to-air channels. Another option is to download MeWatch app on your phone and cast it to your StarHub TV+ Box. 

~ Carla

 

 

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191 Messages

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189 Points

@user_9f3e63 You can install the mewatch app on the tv+ box by going to the google play store and searching for it. You can use non-compatible routers, just that the live tv paid channels will be at a lower quality , 30 frames per second, for now.

(edited)

3 Messages

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3 Points

Thanks Xillvoin and Carla.

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