1 Message


1 Point

Thu, Jul 8, 2021 5:44 AM

tv guide and info page refused to load on TV+ box

I have done cold restart, warm reboot, unplug and replaced cables, re-login. But the TV guide and info page refused to load. All it showed was UNKNOWN.

How to look for programmes to watch when you cannot find any?





5.2K Messages


3K Points

2 m ago

Hi @user_f8a899, sorry for the inconvenience this has caused. Since you've mentioned that you've already done the basic troubleshooting, please contact our Customer Support via Facebook Messenger by clicking the link below for further assistance.


In the meantime, you may also access StarHub TV+ TV Guide through a web browser or the StarHub TV App. 

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