U

1 Message

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1 Point

Sun, Aug 1, 2021 1:08 PM

Starhubtvplus always hang. Video always Freeze

Poor from Starhub. Disappointed with quality of service. Miss the Olympic Men100m final because video freeze.

Is not an isolated case. It has been happening all the time. I have to switch to MeWatch to catch the finals.

Responses

Carla_P

Moderator

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5.2K Messages

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3K Points

2 m ago

Hi @user_a37b86, sorry for the inconvenience this has caused. Is this happening to other channels too? Please try to reboot all equipment (ONT, Router, StarHub TV+ Box, TV). Turn off all equipment and turn on in the following order: ONT, Router, TV+ Box and TV.

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