A

7 Messages

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7 Points

Thu, Feb 4, 2021 4:01 PM

Starhub TV+ app error

Anyone able to run Starhub TV+ app on iphone 12Max? I log-in and can see TV guide and select channel 5 but when I click play there is an error something about Player error . . .  unsupported URL - 1002

Carla_P

Moderator

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5.5K Messages

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3.2K Points

9 m ago

Hi @Alexlo2021, sorry for the inconvenience this has caused. Is this issue happening with other channels too? Have you tried to install and uninstall the app to check if the issue persists? 

7 Messages

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7 Points

Thanks Carla for the suggestion. I deleted and re-installed the Starhub TV+ app and receive the same error on my iphone and ipad. The channels I subscribed under my TV pass works absolutely fine. Any advice?

Carla_P

Moderator

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5.5K Messages

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3.2K Points

In this case, please send a message to our Customer Support via Facebook Messenger by clicking the link below so they could escalate your concern to the relevant team. Thank you. 

~ Carla

 

 

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7 Messages

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7 Points

Thanks Carla. Will do. Hope they can solve it.

7 Messages

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7 Points

Just use Mewatch to view free to air channels. Got it!

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