U

1 Message

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1 Point

Sat, Jul 10, 2021 3:23 AM

Remote Control Volume

Hi, I just added the HBO pack on TV+ but the volume on the HBO channels are not working. Works fine with other channels, though.

Unpair and re-pair the remote control, reboot router, ONT, etc and the issue still persists.

Any advice and or recommendations to resolve this?

Responses

183 Messages

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181 Points

2 m ago

@user_43da81 Try clearing the tv+ app data by going into the settings, and then apps.

Do you have the tv+ app on a mobile device that you can check?

Carla_P

Moderator

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5.2K Messages

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3K Points

2 m ago

Hi @user_43da81, sorry for the inconvenience this has caused. Let me just clarify if you also tried to reboot your StarHub TV+ Box?

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