U

4 Messages

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4 Points

Thu, Sep 16, 2021 8:09 AM

Pixelation for all channels

Hi, i have the issue of having pixelation and broken sound is all the TV channels, including subscribed and local channels. I have done restart, reboot several times and this is no use. This is getting so bad that we are not able to watch any shows. Can you advise if i should change the nokia tv box or something? 

Accepted Solution

4 Messages

 • 

4 Points

1 m ago

hi, just to let you know i called the hotline and was given a solution which works for now - that is to switch the tv hdmi cable to another port. he did advise if the problem persist, then will have to change the tv box (again)..

fyi - for those are facing this issue, can try this method. 

Carla_P

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5.5K Messages

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Hi @user_4c82aa, it's good to hear that your issue has been resolved. Have a nice day! 

~ Carla

 

 

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Carla_P

Moderator

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5.5K Messages

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3.3K Points

1 m ago

Hi @user_4c82aa, apologies that you're encountering an issue with your StarHub TV+ Box. Just to check, which router are you using? Also, please ensure the TV+ Box firmware is updated.

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