failed to parse http response

TV+ box had the subject error last sunday. Can’t login HubId and get the error when signing in. Unable to watch channels. Customer service useless got no solution. The usual turn on and off. Sent on site technician who came Tuesday and swapped box. Same error. He said problem with account and starhub will call me that day itself to solve the issue. Till now no call. 

with such a terrible service and product, why am I still paying for a service not rendered. Still said I have to pay penalty if I want to cancel contract. Very greedy and unfair Starhub. Switched from Singtel Last october and regret downgrading to a 3rd world operator.