U

2 Messages

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2 Points

Thu, Aug 26, 2021 4:45 AM

Topup not working

I'm trying to topup via Starhub Prepaid app or via starhub.com. In both cases topup doesn't work.

In the App it says some issue with the payment, via website it cannot verify the number.

Carla_P

Moderator

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5.4K Messages

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3.2K Points

2 m ago

Hi @user_a39322, warmest welcome to GreenR Community! I'm sorry to hear that you're unable to process your top-up. Just to check, have you tried to uninstall and reinstall the StarHub Prepaid App? For the website, please try to clear the cache and cookies of the web browser your using to see if the issue persists.

2 Messages

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2 Points

@Carla_P Hi, I've tried mentioned above. It still doesn't work.

Carla_P

Moderator

 • 

5.4K Messages

 • 

3.2K Points

A per checking, there was a service disruption for top-up yesterday, and now it has been restored. Just to check, are you still unable to top-up?

~ Carla

 

 

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