Skip to main content

Esteemed Commentator

 • 

5 Messages

Tue, Jul 3, 2018 9:00 PM

Prepaid app doesn’t work

Hi

i just bought happy prepaid SIM card $15, I could log in into the prepaid happy app. It always fails to log in.80290974-3D79-4769-AF48-F818F9BF9DE7.png

 

 

Pls help

Responses

Jolene_L

Community Relationship Manager

 • 

992 Messages

 • 

7 Points

2 years ago

Hi Xorafi, thanks for reaching out. Have you tried to reinstall the app? Give it a go and let me know if you manage to log in. -Jolene 

-Jolene 

 

Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

For account related matter, please seek help from our Customer Service team via Facebook Messenger.

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com.

Have a good idea? Tell us at our Ideas Exchange!

Esteemed Commentator

 • 

5 Messages

2 years ago

I already tried the simcard on android and iPhone with few times install and uninstall the app. But still it doesnt work.

Hanbali_N

Alumni (Retired)

 • 

634 Messages

2 years ago

Can you provide me with a screenshot of the error message? - Han

Esteemed Commentator

 • 

5 Messages

2 years ago

6A48C154-BFCD-4D10-ACE3-EB17ACA88FD4.png

 

Esteemed Commentator

 • 

5 Messages

2 years ago

98727D7B-984C-40C7-BDC1-F0FADD891D3F.png

98727D7B-984C-40C7-BDC1-F0FADD891D3F.png

 

 

Hanbali_N

Alumni (Retired)

 • 

634 Messages

2 years ago

Do provide me with the prepaid number and NRIC/FIN used to register the prepaid number via PM - Han

Esteemed Commentator

 • 

5 Messages

2 years ago

I just send u pm but dunno if u got it
Josephine C

Genius

 • 

861 Messages

2 years ago

Please send us a private message here instead. Thank you - Josephine

Get Started

Get Started