J

2 Messages

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2 Points

Tue, Mar 23, 2021 10:57 AM

Prepaid App Crash

Hello! I've been using Starhub for little over a year now. Since I'm a Starhub Prepaid user, I manage my stuff via the user-friendly Starhub Prepaid App. However, it's been crashing today and refusing to load. I uninstalled and reinstalled the application from Google Play and it worked. Then it crashed again an hour later when I tried to reaccess the app. It was a disappointing performance from such a good app that's never crashed for me before. Can someone who knows anything about this problem/StarHub Staff answer? Thanks!

Carla_P

Moderator

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5.5K Messages

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3.2K Points

7 m ago

Hi @jamesway, sorry for the inconvenience this has caused. Are you still encountering this issue until now?  

2 Messages

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2 Points

Thank you for the quick response. Fortunately, the problem was not with StarHub's Prepaid App, but rather with Android's buggy update with Webviewer (https://www.theverge.com/2021/3/22/22345696/google-android-apps-crashing-fix-system-webview). After I disabled Google Chrome and subsequently Webviewer, everything worked again. I read later on that Android released a patch for the bug, so I re-enabled Chrome and updated Webviewer. Everything works fine now. Storm in a teacup! 

Carla_P

Moderator

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5.5K Messages

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3.2K Points

That's good to hear. Glad the app is working fine now for you. Have a nice day! 

~ Carla

 

 

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