U

3 Messages

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3 Points

Sat, Aug 7, 2021 4:15 PM

i can’t top up

after i’ve selected the data plan i wanted then i chose card as my payment method then type in the information and everything it says that i was not able to access the top up thing

Carla_P

Moderator

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5.5K Messages

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3.2K Points

2 m ago

Hi @user_bb8d70, sorry for the inconvenience this has caused. Are you using the StarHub Prepaid App to top-up? 

3 Messages

 • 

3 Points

@Carla_P yes i am using the Starhub Prepaid App to top-up

Carla_P

Moderator

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5.5K Messages

 • 

3.2K Points

Have you tried to uninstall and reinstall to see if the issue persists?

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
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3 Messages

 • 

3 Points

@Carla_P yes i’ve tried for a couple of times alr but it still doesn’t work

(edited)

Carla_P

Moderator

 • 

5.5K Messages

 • 

3.2K Points

In this case, please send a message to our Customer Support via Facebook Messenger by clicking the link below so they could further assist you. Thanks.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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