Amy Tan's profile

Respected Commentator

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6 Messages

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2 Points

Tue, Aug 3, 2021 3:00 AM

Having access denied problem when using starhub prepaid app to top up walletthe

When I am using Starhub Prepaid App to top up my wallet, it kept showing the message below

"

Forbidden

You don't have permission to access /starhub-onlinetopup/web/ on this server.

"

Same goes to the Internet browser in my phone. I was forced to use my office pc to

top up my wallet.  How to solve this issue?

Carla_P

Moderator

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5.5K Messages

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3.2K Points

3 m ago

Hi @Amy Tan, sorry for the inconvenience caused. Have you tried to uninstall and reinstall the app to see if the issue persists?

Respected Commentator

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6 Messages

 • 

2 Points

@Carla_P Yes, problem still occurs

Carla_P

Moderator

 • 

5.5K Messages

 • 

3.2K Points

In this case, please contact our Customer Support via Facebook Messenger by clicking the link below so they could escalate this to there relevant team. Apologies since we don't have access to account details here for privacy and security. Thank you. 

~ Carla

 

 

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