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WARNING: Cross Carriage Issues Will Not Work For LIVE TV After Re-contract To "NEW HOMEHUB PLUS" Plan

I've been a StarHub customer my entire adult life and even before I could get a subscription of my own. I don't watch TV services anymore; I chose to re-contract my TV services because my father enjoyed Sports Channels (though again, more channels are being removed by the year) Despite StarHu

Discussion

 • StarHub TV+

128

2

0

Starhub pre-paid balance disappeared

I topped up $50 in my starhub prepaid card and it has barely been used and now the balance is $0.04. Why is this so ridiculous?

Question

 • Prepaid

25

1

0

Disappointing StarHub Customer Experience

I would like to lodge a complaint against StarHub general customer service. I have recently logged in several posts on StarHub community site regarding my issue of no otp, 2FA smses from Singpass / Banks / Companies and no incoming landline phone calls for my phone line since I ported over

Discussion

 • Postpaid

91

1

0

Nokia Wifi Broadband Problem

Recently upgrade the new broadband to the Nokia Router. The beacon is just not working, calling the hotline like 10 times a day to troubleshoot but nothing works. Restating and rebooting both modems and routers did not solve anything. Starhub has sent down FOUR TECHNICIANS. Each took 2 hours to fix

Discussion

 • Internet Connectivity

28

1

0

Frustrating experience from the customer service.

StarHub has the worst policy when it comes to collecting a device through a friend. I have been abroad and travelling and made clear my original NRIC is required for travel and immigration purposes and reached out to the customer service via WhatsApp. They agreed explicitly to issue 2 of my recontr

Discussion

 • Devices

15

1

0

Wrong contract plan registered, refuse to reply

Has anyone encountered an issue where the plan signed up for you is different from what you originally planned for? I did encounter several issues while signing up online (number suddenly not available, address blanks crashed, meant to write "Singapore" as the location but can't fill.. etc). It was

Question

 • Postpaid

29

1

0

Slow network

I have Singtel and starhub WiFi at my place but since I put the new starhub connection both the WiFi connections have become very slow.

Question

 • Home Networking

23

1

0

New Horrible Hotstar service

Since 01 February, Starhub introduced Hotstar to view some regular Indian channels but it is the worst ever we have experienced. We are extremely frustrated and we are not allowed to do early termination too even though the streaming is horrible to the maximum. Full of troubles and gets locked out..

Discussion

 • Channels and Programmes

46

1

0

Why can sign up for recurring payment online but have to terminate by fill in hard form ?

Dear Starhub, can I know why we can sign up for recurring payment online but have to terminate by fill in hard copy form ? Service was prompt when I signing up. But when come to termination, your staff informed me that I have to check with my bank about stopping my recurring payment (which I can si

Question

 • Home Networking

17

1

0

Starhub sucks

I made my first order with starhub on the 20th of September 2021. Firstly, their website is not intuitive at all. As a matter of fact, I faced many issues along the way. - I logged in to order, but when adding item to cart, I have to log in AGAIN EVERYTIME - kept facing technical issues such as g

Discussion

 • Devices

21

1

0

Starhub Overall Service

Recontract my subsription plan, engineer come to my home and exchange the modem. Engineer told me need to wait for 15min before the new parameters are transfer, mention that internet is working. Ask me to sign the service order without verify the system is working. Obivously both TV and Wifi is not

Discussion

 • Others

27

1

Inconsistent language

My mom is a fan of Korean dramas but at her age it’s difficult for her to follow sub-titles, hence I subscribed for her Starhub channels that have some mandarin-dubbed series. However, recent months some series will switch to Korean-only, in the middle of the series! So the poor old lady, only able

Question

 • Others

4

1

0

Horrible data service

Im doing deliveries and I need to use data to use certain apps such as google maps to get to the pickup/delivery locations. The data quality has gone down horribly over the years, where it suddenly dies off when im in the midst of delivery and confirming the delivery on the delivery app. For some re

Discussion

 • Postpaid

8

1

0

Inflexible Telco and Intellectually Disabled Customer Service Operator

Hello, Im writing in to complain about Starhub inflexibility and indifference attitude towards custmers affected by COVID-19. I had signed up for a new line in Feb just before the pandemic took a turn for the worse. Unfortunately by April, I needed to terminate the line and called up your side. To

Question

 • Postpaid

44

3

WORST CUSTOMER SERVICE - Made a mistake by choosing STARHUB.

While signing up for Starhub I scheduled 28th 9 to 11 as the time for setting up broadband. I even didn't get an SMS if my appointment is confirmed. I called customer services and contacted a salesperson. He/she mentioned it's confirmed. But no one turned up today to set up the connection. As a cus

Question

 • Internet Connectivity

63

1

0

WiFi 6 and the new generation WiFi 6E  Routers

WiFi 6 and WiFi 6E Routers HI Starhub,   Could you please make the WiFi 6 and WiFi 6E  Routers available in the broadband plan offer  instead of the low speed wifi 5 ?  M1 offer : Asus RT-AX88U     and many other WIFI 6 Routers Singtel offer :  Asus RT-AX86

Idea

 • Ideas Exchange

190

2

0

StarHub's Nokia Router is very problematic

I'm a new broadband subscriber who just signed up for the service around 2 weeks ago.Below are the problems I've experienced and been experiencing with this very erratic router.1. Just after 2 days of usage, all our devices (mobile, laptops, Smart TVs) were not able to see the SSID. Thus, we are not

Discussion

 • Home Networking

61

3

2GB - port 3 not working - self assigned IP address, not resolved by customer / technical service? for

Dear community, Hi I am new here, and I hope you can help me. Over 2 weeks ago I upgraded to the 2GB home hub, in order to use the 2nd line for work. It worked for 2 days, then port 3 stopped working and since my nucleus connect was changed twice, and I am told 'something in the back' needs to

Question

 • Internet Connectivity

6

1

0

Unable to activate NumberShare with Samsung Watch 4 LTE over a week

Well, here is my bad experience recently about the NumberShare activation Been contacted the technical support a few times in a week but still can not resolve the problem Anyone facing the same problem with Samsung Watch 4 or any other Smartwatch?

Discussion

 • Postpaid

21

1

0

CIS - Mobile plan - Billing Error not rectify for despite several follow up.

Hi Team, Please refer to my case ID=1-652355556804.   I had re-contracted to CIS 2 years plan on 24 Sep 2021 via Starhub tele-sales team. When I received my Oct 2021 billing, i was billed with normal 2 years plan $65 and no CIS discount was listed. (1st call) I called in 1633 to check

Question

 • Postpaid

18

2