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Mr Woon

Wake up Starhub!! How can you terminate a service without informing the subscriber or sharing on your websites! Starhub stopped mutlisim services without informing! I renewed my contact last Thur for a Saumsung HP. That night I realized that my multisims were not working. I called them the next day

Question

 • Postpaid

18

1

0

Contract Cancellation

It’s been 2 days since my contract was signed , the technician has not setup the network and unable to use the WiFi. Iam appalled at the service and want to terminate the contract. 

Question

 • Home Networking

19

2

0

Fraud charge on my son's iPhone at 1135.84sgd!

My son's account has been hacked and we are billed an amount of 1135.84 sgd. We went to the Apple store at Orchard Road and made a police report on the same day( 13 Oct 2021) as attached. Further details could be found in the police report. The Apple store had asked us to report fraud and request a

Discussion

 • Postpaid

27

1

0

Urgent Enquiry on Starhub's efforts to build customer retention

Dear Starhub After noticing that your website only provided a feedback form for customers and not any enquiry form, I had to call your hotline for an email address to which I can send a direct email. When asked about my concern, I mentioned that my family may be considering to port over our subsc

Question

 • Discussion

29

1

0

Starhub is Un ethical

I have been a Starhub customer for over 12 years and I can not believe they are being allowed to get away with their behavior. The removed the FOX channels and they are telling me that in any case I cannot get my Subscription reduced. They are telling me I MUST upgrade however during I MUST RECONTR

Discussion

 • Channels and Programmes

88

3

0

No new router provided to loyal customer that recontract their HomeHub+ bundle

I just recontract my Homehub+ bundle and have to change my TV STB to the new Starhub TV+ box. Now to view the free to air channels, I need to connect to the routers provided by Starhub. However, I did not received any router from Starhub with the recontract. I called and was informed that the new ro

Question

 • Market place

19

2

0

Terminating Broadband Contract for Misleading Deal

I was re-considering my Starhub broadband because of slow speeds. However, I was sold a 2-year Broadband contract because i would get a new Nokia Beacon router - which I was told was better than my existing router. I signed up for better speeds. But since the last 4 or 5 days of usage of Nokia Beaco

Question

 • Internet Connectivity

39

1

0

Hub Club Early Recontract is misleading

I was looking at the FAQ on the starhub Hub club benefits and it states "You can also enjoy waiver of early mobile recontract fee of $200 so you can get a handset upgrade every 12 months of an active mobile subscription." I thought based on per line I owned is an "active mobile subscription."

Discussion

 • Discussion

39

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0

WiFi 6 and WiFi 6E  Routers

HI Starhub, Could you please make the WiFi 6 and WiFi 6E  Routers available in the broadband plan offer  instead of the low speed wifi 5 ?  M1 offer : Asus RT-AX88U     and many other WIFI 6 Routers Singtel offer :  Asus RT-AX86  Netgear Orbi Mesh WiFi 6 Sy

Discussion

 • Devices

137

1

0

Main Balance forfeited according to support - No OTP Received to check balance on App and USSD code running... when I dial *123#

I have reached out on Whatsapp but no one can help me. Now no one is responding anymore. I was told that $99+ is no longer in my account. No OTP Received to check balance on App and USSD code running... when I dial *123#. I have also not received any warning like before that balance is expiring soon

Discussion

 • Prepaid

18

2

0

I felt discriminated by Starhub

After making multiple calls and sending multiple emails, my energy is drained now. Long story cut short, about one month after subscribing one mobile line with Starhub, I intended to subscribe a second mobile line. To my shocking dismay, I was told that I am limited to only one mobile line servic

Question

 • Postpaid

37

1

0

Data travel global not working - URGENT HELP NEEDED

Activated DTG3 and phone shows 4G but not loading any webpage or app. I m in Iran and never faced this issue but this time facing issues - tried restarting phone but didn’t work - tried changing network provider but didn’t work Urgent help needed please

Question

 • Roaming

6

1

0

Freeze Screen after recent upgrade

After the recent upgrade, I am experiencing freeze screen every 2 to 3 minutes while watching starhub channel. At first I thought is the setup box, wifi, cable or my TV problem, however, I have no issue while watching Netflix from the same setup box, wifi, cable and TV. I would like to ask fo

Question

 • StarHub TV+

35

2

Difficulty connecting with Wireless@SGx

Hi repeated attempts to get in touch with StarHub over my connection issues on Wireless@SGx have led nowhere. Piecemeal replies from your customer service is not helping with different teams based in Malaysia and elsewhere who are not talking with each other. The Wireless@SGx does not appear to be w

Question

 • Internet Connectivity

56

3

0

why is it there is not much benefit left for hub club?

i have 4 line with starhub and 2 homehub. but there is no early recontract benefit for it already. and i gonna move all service to one location to enjoy the hub club discount. can starhub do something?

Question

 • Discussion

22

1

0

Turn off subscription popup for people that don't want that feature.

Just now my mom was changing channel, and as usual there is a popup everytime she switch to a channel that I didn't subscribe to. But this time she was trying to cancel out of that popup and pressed on subscribe instead, she cannot understand english and this popup makes this box even more unfriendl

Discussion

 • Devices

45

1

0

BBC World Service issues

For the past couple of weeks I've noticed the BBC World Service channel has become very stuttering and broken with frequent short hesitations. All other channels are fine however, this is just on BBC. Normally in situations like these Starhub would scroll a banner acknowledging a problem, but not g

Question

 • StarHub TV+

15

3

0

Horrible service

I'm surprised by the service rendered by your contact centre. I've called your hotline 1633 moments again and spoke to your contact centre staff Shenee. She asked me tons of irrelevant questions like what time did i get the new sim card and even requested me to insert the sim card before i can activ

Question

 • Postpaid

30

1

0

Bad to zero MOBILE reception Feedback

hi, am reporting a standing problem with reception in this building at 150 Changi Rd, Singapore 419973, Guthrie building. this has been going on for many years and it is frustrating. ISSUE: Reception is weak at the reception, Reception falls to zero or below 2nd floor onwards.we have checked multi

Question

 • Postpaid

12

1

0

Broadband Appointment no show

Starhub does not provide good customer service. I'm disappointed. I had scheduled my new broadband connection appointment for 2nd August 2021 (Fibre signal check) and 4th August 2021 (Broadband installation). So, 2nd August appointment was done properly but for 4th August appointment which was sched

Question

 • Home Networking

35

1

0