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Disappointing StarHub Customer Experience

I would like to lodge a complaint against StarHub general customer service. I have recently logged in several posts on StarHub community site regardin

Discussion

 • Postpaid

53

1

0

New Horrible Hotstar service

Since 01 February, Starhub introduced Hotstar to view some regular Indian channels but it is the worst ever we have experienced. We are extremely frus

Discussion

 • Channels and Programmes

34

1

0

Starhub is Un ethical

I have been a Starhub customer for over 12 years and I can not believe they are being allowed to get away with their behavior. The removed the FOX ch

Discussion

 • Channels and Programmes

64

3

0

I felt discriminated by Starhub

After making multiple calls and sending multiple emails, my energy is drained now. Long story cut short, about one month after subscribing one mobi

Question

 • Postpaid

20

1

0

Wrong contract plan registered, refuse to reply

Has anyone encountered an issue where the plan signed up for you is different from what you originally planned for? I did encounter several issues wh

Question

 • Postpaid

16

1

0

WORST CUSTOMER SERVICE - Made a mistake by choosing STARHUB.

While signing up for Starhub I scheduled 28th 9 to 11 as the time for setting up broadband. I even didn't get an SMS if my appointment is confirmed. I

Question

 • Internet Connectivity

40

1

0

Starhub Overall Service

Recontract my subsription plan, engineer come to my home and exchange the modem. Engineer told me need to wait for 15min before the new parameters are

Discussion

 • Others

19

1

Inflexible Telco and Intellectually Disabled Customer Service Operator

Hello, Im writing in to complain about Starhub inflexibility and indifference attitude towards custmers affected by COVID-19. I had signed up for a n

Question

 • Postpaid

39

3

Bad to zero MOBILE reception Feedback

hi, am reporting a standing problem with reception in this building at 150 Changi Rd, Singapore 419973, Guthrie building. this has been going on for

Question

 • Postpaid

10

1

0

Terminating Broadband Contract for Misleading Deal

I was re-considering my Starhub broadband because of slow speeds. However, I was sold a 2-year Broadband contract because i would get a new Nokia Beac

Question

 • Internet Connectivity

25

1

0

Hub Club Early Recontract is misleading

I was looking at the FAQ on the starhub Hub club benefits and it states "You can also enjoy waiver of early mobile recontract fee of $200 so you

Discussion

 • Discussion

34

1

0

Turn off subscription popup for people that don't want that feature.

Just now my mom was changing channel, and as usual there is a popup everytime she switch to a channel that I didn't subscribe to. But this time she wa

Discussion

 • Devices

20

1

0

Starhub pre-paid balance disappeared

I topped up $50 in my starhub prepaid card and it has barely been used and now the balance is $0.04. Why is this so ridiculous?

Question

 • Prepaid

14

1

0

Please add multi gig fibre broadband services

Please add true multi gig (2.5Gbps, 5Gbps and 10Gbps) fibre broadband plans. The majority of mass market Wifi 6 routers these days come with multi gig

Idea

 • Ideas Exchange

31

1

0

WiFi 6 and WiFi 6E  Routers

HI Starhub, Could you please make the WiFi 6 and WiFi 6E  Routers available in the broadband plan offer  instead of the low speed wifi 5 ?

Discussion

 • Devices

95

1

0

WiFi 6 and the new generation WiFi 6E  Routers

WiFi 6 and WiFi 6E Routers HI Starhub,   Could you please make the WiFi 6 and WiFi 6E  Routers available in the broadband plan offer 

Idea

 • Ideas Exchange

100

2

0

Urgent Enquiry on Starhub's efforts to build customer retention

Dear Starhub After noticing that your website only provided a feedback form for customers and not any enquiry form, I had to call your hotline for

Question

 • Discussion

13

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0