Official

Accepted

Unanswered

Advanced Filters

Search Results (152)

Relevance
Stay on the beat with KKBOX subscription!

Do you love music? Say hello to your favourite tunes and listen to them anywhere, anytime with a KKBOX subscription. You can choose between KKBOX Premium and KKBOX HD Audio subscription based on your needs. Below is the comparison between the two subscriptions to help you choose the right one for y

Article

 • Resources

121

0

0

Accepted Solution

StarHub Trade In of my iPhone & Port In

Hi, Anyone knows that how I can arrange a trade-in my old iPhone XS Max via StarHub Online shop? Additionally, I would like to verify whether possible to return my iPhone a couple of days later as I need to transfer my data from old to new one.  I am currently using another ISP and will need

Question

 • Devices

212

1

0

Accepted Solution

How to request disconnection of Starhub HomeHub (Broadband and TV)

Hi - Can you please tell me how can I initiate the process to disconnect the StarHub Broadband and TV? Long Story: Today I visited the StarHub shop to request the renewal of the Broadband and TV contract. For the Broadband, the StarHub support person informed me that the new Modem cannot work with

Question

 • Devices

166

1

0

Accepted Solution

Query about Re-Contracting and TV+ Plan

Currently we are subscribed to Starhub's Indian entertainment pass and have noticed that the Star Channels are no longer provided with effect from 31st January. 1)How much will recontracting cost when switching from the older Indian Entertainment pass to the newer Tv+ plan? 2) If I were to subscri

Question

 • Channels and Programmes

70

1

0

Accepted Solution

postpaid plan to sim only re-contract issue

Hi, I am currently on 24 months postpaid plan which contract is ending on early Dec, 2020. I want to change to 1 year SIM Only contract or SIM only plan. Although I am eligible for recontract, I keep getting message of "Your existing lines(s) are not due for recontract" whenever I tried to choose

Question

 • Postpaid

318

1

0

Accident subscribe addition tv+ pass

I have recently changed to the new Starhub TV box. Under the bundle deal,  it come with one TV+ pass.  While playing with the remote,  my kid accidentally add another tv+ pass.  I have tried to unsubscribe it but not possible.   Is there a way to unsubscribe it? 

Question

 • Channels and Programmes

27

1

0

Starhub SG - Breaching the contract

I worked as a contract staff to a leading Bank in Singapore. I have received a telco promo email from HR. Using my contract staff pass and EP as proof, I have successfully booked the postpaid mobile connection on contract with CIS Promo that has free Caller Number Display for 24 months from Nov 2018

Discussion

 • Postpaid

45

0

Recontract Voucher

Hi i'm on CIS plan and I didnt know I had a $200 recontract voucher until yesterday. Unfortunately it expires today and I no longer see it anymore. Can i request to get the voucher again as I want to recontract my plan this coming weekend.

Question

 • Devices

28

1

0

Account terminated without being requested

My Account was terminated when i did not request for it to be terminated, can someone tell me why?

Question

 • Postpaid

21

1

0

Recontract Voucher

Hi, my current contract ending March 2021, i just like to find out if I am eligible to receive any voucher for recontract?

Question

 • Postpaid

25

1

0

50GB Worry Free Data

hello so I am currently on the 75$ 2 yr plan so im entitled to 30+10 gb+unlimited weekend free data monthly. Meaning 40gb + Unlimited weekend. I have subscribed to the 50GB Worry Free Data. Can i just clarify, does this mean that I have 90Gb + Unlimited Weekend for me to use at 4G+ Speed and only if

Question

 • Postpaid

20

1

0

Tim

I am currently overseas and my CIS plan has already passed 2 yr mark. I am still stationed overseas for the next few months/years. Can I check if I am able to downgrade to any of the cheapest plan and just retain the number? Greatly appreciated.

Question

 • Postpaid

13

1

0

Starhub WOW plans ate my data!

I am highly dissatisfied with Starhub's WOW plan. I had the 25$ plan for 20GB (say plan A), then last month April it changed to 40GB say Plan C(Plan A gone) so I've to suscribe to it to retain my data. Accumulated, I've around 65GB. Then this month suddenly PLAN C was gone!!! So I subscribed back t

Discussion

 • Prepaid

27

1

0

Is there a bundle for Home line + Fibre Broad band?

Has Starhub removed home lines? I was trying to sign up for Starhub Broadbands, but I am unable to find any bundles together with homeline. Thank you for your assistance in advance!

Question

 • Home Networking

14

1

0

Latter of Authorisation

A latter of Authorisation for mobile line termination, may i know what are the details needed and how to submit?

Question

 • Postpaid

14

1

0

Starhub number is unable to be verified

Hello, I'm trying to top up my prepaid starhub number using Starhub prepaid apps and prepaid online top up website and i always gets error message "Error when verifying mobile number" By the way I am currently staying overseas and need to get my Starhub number back online. Could you please help? T

Question

 • Prepaid

58

1

0

Starhub TV plus query

I want to enquire if recontract to HomeHub+1G which also includes Starhub TV plus, will I need to get new box or can still use back the existing one? What will happen to my current channels when I recontract to Starhub TV plus? 

Question

 • Devices

39

1

0

Starhub TV subscription issues with really bad customer care

Hi, We came to Singapore recently. We got 5 postpaid mobile connections. The process was easy. So, in early September, we requested Starhub for a 2mbps broadband connection and 2 Starhub TV connections. A survey person was sent to check connection and see if everything can be installed. He confirm

Question

 • Channels and Programmes

60

1

0

Changes to tagged mobile plans in my Hub Club bundle.

My parents mobile lines ( both using data plans, out of contract now), my wife's recently recontracted and my own, just ported in under a SIM only, no contract data plan are all tagged under my Hub Club to my residential address. So the eligible mobile plans ( 3 lines, excluding my SIM only line) ar

Question

 • Discussion

22

1

0

Apple watxh

How can i contract iwatch from Srarhub?

Question

 • Devices

13

1

0