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Stay on the beat with KKBOX subscription!

Do you love music? Say hello to your favourite tunes and listen to them anywhere, anytime with a KKBOX subscription. You can choose between KKBOX Pre

Article

 • Resources

104

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Roaming service is not available

Hello mam/sir I already send message Starhub in messenger but they always asking the account holder which is i dont have any contact now to our agent

Question

 • Roaming

12

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Starhub TV does not have the facility of basic needs like recording programme

I have made a contract with Starhub for 2 years. Unfortunately I found that the basic needs of a tv service provider like recording programme is not t

Discussion

 • Devices

15

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MAY I KNOW WHY STARHUB DERPRIVE ME AND MY FAMILY OUR SUNDAY TV SHOW

HI, My Starhub TV Signal was switched to my renew service early Sunday Morning when Scheduled Delivery is supposed to be late afternoon - early eveni

Question

 • Channels and Programmes

39

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New Sign Up

I've same queries. Just signed up for 1Gbps plan at $39.90 /mth but am shocked to receive contract for $69.90/mth. If thats the price, i would not hav

Question

 • Internet Connectivity

21

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My account subscription ended on 28th April 2021. Please guide on refund of the deposit

My 12month contract ended on 28th April 2021. I have been trying to get in touch with the support and sent emails but no response. Please guide me by

Question

 • Internet Connectivity

32

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starhub terminated customer internet due to sales team didn't process the recontract order

this is the second time starhub can't fulfil an renewal contract request and the internet is discrupted and customer service mentioend there's nothing

Discussion

 • Internet Connectivity

9

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$200 voucher

just want to ask if anyone knows whether i could get a $200 voucher once i recontract to a new plan?

Question

 • Postpaid

23

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Account terminated without being requested

My Account was terminated when i did not request for it to be terminated, can someone tell me why?

Question

 • Postpaid

17

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Cis Eligibility

Hi , I work in Optimum Solutions Pte Ltd, is my company eligible for CIS discount?

Question

 • Postpaid

12

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Change from sim only plan to mobile+ plans

Hi, If I am currently a sim-only plan (non-contract) user, can I change to mobile+ plan when I feel to do so? Is sim-only plan consider prepaid

Question

 • Postpaid

12

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Latter of Authorisation

A latter of Authorisation for mobile line termination, may i know what are the details needed and how to submit?

Question

 • Postpaid

6

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change the broadband order < removed private information > to 1 year plan

Hi I did an online order wrongly < removed private information > to subscribe broadband 2 plan. Can i change this order to 1 year plan. 

Question

 • Home Networking

8

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Complaint - Poor Handling of subscription issues escalated to Sales Team

I am currently very frustrated with the responses from StarHub. It has been 9 days since I raised my StarHub Fibre TV renewal issue and the only respo

Question

 • StarHub TV+

21

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5G SIM Card roll-out

i am an existing mobile+ plan. i know that the 5G SIM Card are alreary available for new mobile+ plan. those existing mobile+ can ask for the new 5G S

Question

 • Postpaid

14

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Unable to activate numbershare

Hi Carla, I’m having the same issue with the others and I’ve also requested for StarHub to call back but no one actually bother to follow up with me o

Question

 • Postpaid

21

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Recontract Voucher

Hi i'm on CIS plan and I didnt know I had a $200 recontract voucher until yesterday. Unfortunately it expires today and I no longer see it anymore. Ca

Question

 • Devices

23

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Complaint

< removed private information > A subscriber since day 1 of your operation. Fox channels are my only reason of renewing the 2 year contract l

Question

 • Channels and Programmes

60

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Starhub is pushing its Fibre TV customers to migrate to TV+?

Recently Starhub pulled a number of channels from its Fibre TV packs: 1. Cricket from Sports Pack to Hotstar 2.  Soon all Fox entertainment/movi

Discussion

 • Channels and Programmes

101

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0

Refreshing content or removing channels?

Since subscribing to Starhub in May 2019, you have now removed channels such as People TV, Gusto and now Blue Ant Entertainment among a couple of othe

Question

 • Channels and Programmes

171

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