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The Hidden Risks of Oversharing on Social Media

Raise your hand if you love sharing everything on social media. But, do you know social sharing can easily turn into social oversharing. This can annoy your friends and might put your personal safety at risk when the wrong people get hold of that information. Here are some of the dangers you need to

Article

 • Lifestyle

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Scam Alert: Senior Advantage Website Offering Fake Membership

The Police have alerted the public of a recent scam tactic that targets the senior community to sign up for fake membership on a "Senior Advantage" website.   Victims would come across online advertisements or emails advertising "Senior Advantage" membership and when they click on the URL em

Article

 • Scam Alerts

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Scam Alerts: Protect Yourself Against Scammers

These days, scams come in many forms and if you do go online or own a mobile number, you leave digital footprints and you run a risk of getting your personal data or money stolen if you’re not careful. And what worries us the most is that many of these scammers are impersonating Telcos such as

Article

 • Scam Alerts

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Banking-Related Phishing Scams increased by more than 2,500% in Singapore in first half of 2020

As compared to the same period in 2019, the total number of banking-related scams increased by more than 2,500% this year and it ranks the fourth-highest number of reported cases among all scam types. In addition to the rise number of cases, the total amount cheated increased from S$93,000 to S$3.6

Article

 • Scam Alerts

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What are Spoof Calls and What You Should Do When You Receive One

Digital scam cases in the form of spoof calls are on the rise in Singapore.With call-spoofing technology, scammers can mask their original overseas number and appear as a local number on your mobile phone. Thinking that these callers come from legitimate authorities, many victims are tricked into tr

Article

 • Scam Alerts

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Fraud charge on my son's iPhone at 1135.84sgd!

My son's account has been hacked and we are billed an amount of 1135.84 sgd. We went to the Apple store at Orchard Road and made a police report on the same day( 13 Oct 2021) as attached. Further details could be found in the police report. The Apple store had asked us to report fraud and request a

Discussion

 • Postpaid

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Customer service advice leads to incurring more cost than required.

Spoke to Starhub (1630) for 10mins and 36 seconds on 22nd May. Told the customer service that I would like to sign up for a new plan at a new location and thereafter schedule for termination of my existing plan. I was advised to not do that because that might cause some issues, rather I am advised

Discussion

 • Devices

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New Phishing Scams Involving Fake Bank Ads and Lucky Draws on Whatsapp and Facebook

The police have reported that a new phishing scam has surfaced on the internet where scammers try to obtain victims’ personal details including banking details and make unauthorized withdrawals. Using social messaging platforms like Whatsapp and Facebook advertisements, the scammers disguise

Discussion

 • Scam Alerts

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Starhub WOW plans ate my data!

I am highly dissatisfied with Starhub's WOW plan. I had the 25$ plan for 20GB (say plan A), then last month April it changed to 40GB say Plan C(Plan A gone) so I've to suscribe to it to retain my data. Accumulated, I've around 65GB. Then this month suddenly PLAN C was gone!!! So I subscribed back t

Discussion

 • Prepaid

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Starhub level of service, response & axcountabilityhar

We have reported to both Starhub and Google RE an unauthorised usage charged (close to 2k) to an unused SIM card card given by Starhub. No one seem to be keen to respond and the last was an assurance on 9th Nov that someone will look into it. I have requested for an email acknowledgement and still..

Question

 • Devices

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Change postpaid no.

Hi, i would like to change my postpaid no. How to go about it?

Question

 • Postpaid

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Messages receive from StarHub

How do I know if I'm receiving any messages from StarHub is its a real message or a scam message?

Question

 • Scam Alerts

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Beware of Scam Emails

It’s never a bad time for phishing and scam emails. Bad actors are always looking for opportunity to capitalize on the trust weakness of the human nature to find a way into your life. This is especially so during the COVID situation when we have much more screen time than before. In the recent

Discussion

 • Scam Alerts

1.6K

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Fraudulent Charges in Starhub Bill

There were some fraudulent itunes charges being charged in my October 2020 Starhub bill. I called Starhub immediately to enquire on this. They instructed me to deal with Apple directly and they won’t be in a position to help. I called Apple and they mentioned that they have already refunded th

Question

 • Devices

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Turn off subscription popup for people that don't want that feature.

Just now my mom was changing channel, and as usual there is a popup everytime she switch to a channel that I didn't subscribe to. But this time she was trying to cancel out of that popup and pressed on subscribe instead, she cannot understand english and this popup makes this box even more unfriendl

Discussion

 • Devices

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HELP: UNABLE TO RECEIVE PHONE CALL SINCE MAY 2020

Dear Starhub Agents and Fellow Community Members,Please help a fellow member out from his nightmare with recent Starhub services.During the period of May 2020 till now. My home area have been experiencing issues receiving phone calls.In detail, all mobile phones within my house is unable to receive

Question

 • Postpaid

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Received a call from +65 85151638 claiming it’s from DBS

Received a call from +65 85151638. Out of curiosity I answered and the automated voice said that they have tried to contact me a few times and prompted me to press 3 to speak to customer service officer. I hung up after hearing the mandarin version of the message.

Discussion

 • Scam Alerts

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SCAMHUB

1. I placed an online order for the iphone 12 pro max on 18 June 2021 and recontracted my line. One of the online exclusive for the delivery option was the free 24 months 1GB sim card. 2. I had set the delivery date to 20 June 2021, 2-4pm. 3. During the day of delivery, the delivery guy told m

Question

 • Devices

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Illegal Use of Starhub registered handphone number

I received a call from +6585287236. My hp blocked it. So I called in with my caller ID blocked home phone. The response was 'the starhub number you have called is not in service' So someone is illegally using that number. Strangely this call came after i enquired about starhub late last week. I wan

Question

 • Scam Alerts

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HELP! I GOT BILLED FOR UNUSED SERVICES AFTER MY CONTRACT ENDED!!

I was still in the middle of my contract when I was going to be moving out of Singapore so I talked with TWO StarHub representatives both of whom assured me that when my contract ended the billing would stop. I happened to check the status of my old account in Singapore and I saw that I have be

Question

 • Postpaid

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