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The Hidden Risks of Oversharing on Social Media

Raise your hand if you love sharing everything on social media. But, do you know social sharing can easily turn into social oversharing. This can annoy your friends and might put your personal safety at risk when the wrong people get hold of that information. Here are some of the dangers you need to

Article

 • Lifestyle

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Scam Alert: Senior Advantage Website Offering Fake Membership

The Police have alerted the public of a recent scam tactic that targets the senior community to sign up for fake membership on a "Senior Advantage" website.   Victims would come across online advertisements or emails advertising "Senior Advantage" membership and when they click on the URL em

Article

 • Scam Alerts

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What are Spoof Calls and What You Should Do When You Receive One

Digital scam cases in the form of spoof calls are on the rise in Singapore.With call-spoofing technology, scammers can mask their original overseas number and appear as a local number on your mobile phone. Thinking that these callers come from legitimate authorities, many victims are tricked into tr

Article

 • Scam Alerts

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Accepted Solution

Wallet credits deducted with no reason

I have been having issues with Starhub disabling my wow data plan after a refresh back in March. During that period of time, I was asked to reload $10 into wallet so I could data roam. Starhub deducted my credits almost immediately down to $2 and was told that the deduction was due to roaming with a

Question

 • Prepaid

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Received a call from +65 85151638 claiming it’s from DBS

Received a call from +65 85151638. Out of curiosity I answered and the automated voice said that they have tried to contact me a few times and prompted me to press 3 to speak to customer service officer. I hung up after hearing the mandarin version of the message.

Discussion

 • Scam Alerts

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Fraudulent Charges in Starhub Bill

There were some fraudulent itunes charges being charged in my October 2020 Starhub bill. I called Starhub immediately to enquire on this. They instructed me to deal with Apple directly and they won’t be in a position to help. I called Apple and they mentioned that they have already refunded th

Question

 • Devices

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Starhub WOW plans ate my data!

I am highly dissatisfied with Starhub's WOW plan. I had the 25$ plan for 20GB (say plan A), then last month April it changed to 40GB say Plan C(Plan A gone) so I've to suscribe to it to retain my data. Accumulated, I've around 65GB. Then this month suddenly PLAN C was gone!!! So I subscribed back t

Discussion

 • Prepaid

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Hub Club Early Recontract is misleading

I was looking at the FAQ on the starhub Hub club benefits and it states "You can also enjoy waiver of early mobile recontract fee of $200 so you can get a handset upgrade every 12 months of an active mobile subscription." I thought based on per line I owned is an "active mobile subscription."

Discussion

 • Discussion

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Customer service advice leads to incurring more cost than required.

Spoke to Starhub (1630) for 10mins and 36 seconds on 22nd May. Told the customer service that I would like to sign up for a new plan at a new location and thereafter schedule for termination of my existing plan. I was advised to not do that because that might cause some issues, rather I am advised

Discussion

 • Devices

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Starhub is Un ethical

I have been a Starhub customer for over 12 years and I can not believe they are being allowed to get away with their behavior. The removed the FOX channels and they are telling me that in any case I cannot get my Subscription reduced. They are telling me I MUST upgrade however during I MUST RECONTR

Discussion

 • Channels and Programmes

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Beware of Scam Emails

It’s never a bad time for phishing and scam emails. Bad actors are always looking for opportunity to capitalize on the trust weakness of the human nature to find a way into your life. This is especially so during the COVID situation when we have much more screen time than before. In the recent

Discussion

 • Scam Alerts

1.6K

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failed to parse http response

TV+ box had the subject error last sunday. Can’t login HubId and get the error when signing in. Unable to watch channels. Customer service useless got no solution. The usual turn on and off. Sent on site technician who came Tuesday and swapped box. Same error. He said problem with account and

Question

 • Channels and Programmes

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Worst Experience with Starhub

I renewed my contract to HomeHub last year. I have been supporting Starhub for many years. From tv to broadband to mobile plans. Ever since i renewed to the new HomeHub plan it has been nothing but grief. It has been the worst experience last few months i had with Starhub! First the renewal expects

Discussion

 • Devices

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Turn off subscription popup for people that don't want that feature.

Just now my mom was changing channel, and as usual there is a popup everytime she switch to a channel that I didn't subscribe to. But this time she was trying to cancel out of that popup and pressed on subscribe instead, she cannot understand english and this popup makes this box even more unfriendl

Discussion

 • Devices

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Messages receive from StarHub

How do I know if I'm receiving any messages from StarHub is its a real message or a scam message?

Question

 • Scam Alerts

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How to unsubscribe Internet TV?

This month bill suddenly add on internet TV charges that I never subscribe and never use. Can help? As latest apps not allowed to self unsubscribe.

Question

 • StarHub TV+

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Wrong contract plan registered, refuse to reply

Has anyone encountered an issue where the plan signed up for you is different from what you originally planned for? I did encounter several issues while signing up online (number suddenly not available, address blanks crashed, meant to write "Singapore" as the location but can't fill.. etc). It was

Question

 • Postpaid

24

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SCAMHUB

1. I placed an online order for the iphone 12 pro max on 18 June 2021 and recontracted my line. One of the online exclusive for the delivery option was the free 24 months 1GB sim card. 2. I had set the delivery date to 20 June 2021, 2-4pm. 3. During the day of delivery, the delivery guy told m

Question

 • Devices

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To some one can answer

I had stop call to the hotline 1633 cause I knew they will do nothing. i had buy a iphone at online store with a new contract. i got email order confirmed from starhub and the phone should be with me on 23 Nov but until now i had nothing. i make first call to 1633 on 23 Nov. they got my information

Question

 • Devices

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HELP! I GOT BILLED FOR UNUSED SERVICES AFTER MY CONTRACT ENDED!!

I was still in the middle of my contract when I was going to be moving out of Singapore so I talked with TWO StarHub representatives both of whom assured me that when my contract ended the billing would stop. I happened to check the status of my old account in Singapore and I saw that I have be

Question

 • Postpaid

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