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Poor 4G network connectivity in Anchorvale Lane

There is no 4G mobile data connection available in and around Anchorvale Lane, my friend who is using M1 is having no issue at all for 4G mobile data. But in StarHub case I always have to switch back to 3G to get mobile data connection in my mobile phone.

Question

 • Prepaid

18

2

0

StarHub poor signal Taman Jurong

Just port in to StarHub from M1. Anyone have poor signal at Taman Jurong area? At home sometime only 2 out of 4 signal bar. Previously on M1 alway full bar. Was surprised that StarHub mobile signal so poor. Customer service already change the SIM card. Still weak signal.

Question

 • Network

34

1

0

Choppy Voice Calls

I've been facing an issue with StarHub voice calls, the calls are choppy and most of the times (per call) I can hardly understand what the other person is saying, I have to switch to WhatsApp call most of the time.On the support person's suggestion I've tried changing my Sim, even changed my mobile

Question

 • Network

8

1

0

Very poor network coverage in Downtown Line (Eastern Stretch)

Hi, has anyone else been experiencing very poor network coverage whilst in Downtown Line, especially along the Eastern Stretch between Bedok Reservoir and MacPherson stations? Been trying to play Pokemon Unite and I keep getting disconnected due to poor or no network coverage while on my commute. My

Discussion

 • Network

8

1

0

Terminating Broadband Contract for Misleading Deal

I was re-considering my Starhub broadband because of slow speeds. However, I was sold a 2-year Broadband contract because i would get a new Nokia Beacon router - which I was told was better than my existing router. I signed up for better speeds. But since the last 4 or 5 days of usage of Nokia Beaco

Question

 • Internet Connectivity

35

1

0

Bad to zero MOBILE reception Feedback

hi, am reporting a standing problem with reception in this building at 150 Changi Rd, Singapore 419973, Guthrie building. this has been going on for many years and it is frustrating. ISSUE: Reception is weak at the reception, Reception falls to zero or below 2nd floor onwards.we have checked multi

Question

 • Postpaid

11

1

0

Disappointing StarHub Customer Experience

I would like to lodge a complaint against StarHub general customer service. I have recently logged in several posts on StarHub community site regarding my issue of no otp, 2FA smses from Singpass / Banks / Companies and no incoming landline phone calls for my phone line since I ported over

Discussion

 • Postpaid

77

1

0

Bad Network Coverage at Work Place

Hi Starhub, I would like to feedback the area with bad Starhub network coverage for both 3G and 4G. When I enter to the building of my work place, the Starhub signal will drop drastically. However, SingTel has a very good coverage in our buildings.  Building:  SILTRONIC SILICON WAFER PT

Question

 • Network

33

1

0

Bad service reception in Tan Tock Seng Hospital

Hi Team, I would like to lodge case log regarding Bad service reception in Tan Tock Seng Hospital. We are getting very poor connection in TTSH Hospital. My Office in Level 4 Ward Block, We are very much depend on mobile coverage for work related update and calls. Hope your side can investi

Question

 • Network

25

3

0

Getting 200 mbps download speed for 1gbps starhub plan

I am currently using the 1GBPS Starhub plan with an Asus RT-AC5300 router but, my wireless download speed for the 5G network is only 200mbps and upload speed is 47.37mbps. When using my AI mesh router which is an Asus RT-AC86U on wired mode, the download speed is 300mbps and upload is around 200mbps

Question

 • Internet Connectivity

89

1

0

Bad Starhub network coverage

I am working at Entrepreneur business centre at '18 Kaki Bukit road 3. Singapore 415978' for the last 15 years. mobile reception are bad at basement and the phone will cut off once we are in the lift. I have live through it. however, last year, there are some upgrading of services and was told by th

Question

 • Network

147

1

0

[URGENT] No Mobile Signal at Home

Hi all, I recently moved and have been facing no mobile signal whenever I'm in the room - causing me to miss tons of important calls but meanwhile, my roommate, who is on another telco works perfectly fine. I would need some advice. Thanks

Question

 • Network

16

2

0