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#ORDER CONFIRMATION ID < removed private information >

Had purchased mobile via online store for self collection.Make a trip down for collection, however was told by the shop staff that there was some erro

Question

 • Devices

15

1

0

Miss Tam

Hi, I m a CIS member , can I request a recontract voucher? Thank you

Question

 • Postpaid

13

1

0

Having access denied problem when using starhub prepaid app to top up walletthe

When I am using Starhub Prepaid App to top up my wallet, it kept showing the message below " Forbidden You don't have permission to access /starhub-on

Question

 • StarHub Prepaid App

18

1

0

SCAMHUB

1. I placed an online order for the iphone 12 pro max on 18 June 2021 and recontracted my line. One of the online exclusive for the delivery option wa

Question

 • Devices

42

1

Second Sim on same account

Hi, Is it possible to have a second SIM card, linked to an existing SIM card and plan. I want to have a second phone with it's own number but sharing

Question

 • Postpaid

20

1

0

Cannot recieve and send SMS

Hi, I cannot either send or message any SMS. Have tried reboot my phone and cleared cache. It doesn't work. I am using samsung note 7 fan edition.

Question

 • Network

15

1

0

Very very poor signal & network data coverage

Very very poor signal & network data coverage. Totally impossible to make phone call or access the internet. Always zero or only 1 signal bar. Loc

Question

 • Network

18

1

0

Hub club discount

Hi there, I'm a hub club member and currently enjoying 30% discount of the rates for 2 of my 2-year contracted postpaid lines. I also have 2 other

Question

 • Discussion

33

1

0

500 recontract voucher

Early recontract voucher for xl should be yearly. How come my contract is 1st june 2020 to 1st june 2022. And they told me that i will be having my 5

Question

 • Postpaid

19

1

0

Change phone plan before my contract end

Hello , i would like change my phone plan . would it be possible?

Question

 • Postpaid

26

1

0

Phone was not delivered

i did a new sign up with a new device, (online) and payment alrdy made. date of delivery was supposed to be on monday from 6.30-8.30 but the iphone wa

Question

 • Devices

30

1

0

Terminate SIM only plan , no contract

Regards to the above subject, please guide accordingly, I don’t have Facebook or either twister account. thanns

Question

 • Postpaid

37

1

0

Regarding my overdue payment

Good afternoon, I understand I have a overdue payment of $200+, this few months I have been tight with with money. So was unable to pay the bills, I a

Question

 • Postpaid

15

1

0

unavailable to call and receive call

Hi I'm using Starhub prepaid sim and just top up $15 credit on my account but still I cannot call and receive call. I still can receive SMS. Please

Question

 • Postpaid

25

1

0

Wrong contract plan registered, refuse to reply

Has anyone encountered an issue where the plan signed up for you is different from what you originally planned for? I did encounter several issues wh

Question

 • Postpaid

17

1

0

Regarding of $65 2-year plan

Hi... can I know why I can't see any of the $65 2-year plan on the website itself after I logged in my account instead I saw $45 1-year plan only??

Question

 • Postpaid

15

1

0

How to unsubscribe internet tv

There is a charge of 9.2523 for Internet TV that im not using. Can help to unsubscribe this

Question

 • StarHub TV+

183

1

0

Trade in

I have purchase the new phone online, but the trade in option is not available during the Prebook. can I still walk in to the StarHub shops to trade i

Question

 • Postpaid

4

0

0

Recontract Voucher

Hi, from the messege received i eligible to get a recontract voucher but when i recontract online no discount voucher show during payment.

Question

 • Postpaid

22

1

0

Outstanding bills

Some years back someone used my ic to open a mobile line and i did not report it to the relevant authorities. I thought the culprit was caught as the

Question

 • Postpaid

10

1

0